Bitner

Services Marketing

By Zeithaml, Valarie, Bitner, Mary Jo, Gremler, Dwayne

Services Marketing

By Wilson, Alan, Zeithaml, Valarie, Bitner, Mary Jo, Gremler, Dwayne

Services Marketing

By Zeithaml, Valarie, Bitner, Mary Jo

Services Marketing (McGraw-Hill International Editions Series)

By Zeithaml, Valarie A., Bitner, Mary Jo