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John Sansbury
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Operational Support and Analysis: A Guide for ITIL Exam Candidates
By John Sansbury
IT Service Management: A Guide for ITILĀ® V3 Foundation Exam Candidates
By Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury
Operational Support and Analysis: A Guide for Exam Candidates: A Guide for ITILĀ® V3 Exam Candidates
By John Sansbury