books by author
Lacity
Service Automation: Robots and the Future of Work 2016
Robotic Process and Cognitive Automation: The Next Phase
Robotic Process Automation and Risk Mitigation: The Definitive Guide
Becoming Strategic with Robotic Process Automation
Netsourcing: Renting Business Applications and Services Over a Network (Financial Times Prentice Hall Books)
Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services (Technology, Work and Globalization)