Financial Times Prentice Hall

Management in Service Industries

By Peter Jones

Knowledge Management Fieldbook

By Wendi. Bukowitz, Ruth. Williams

Fame and Fortune: How Successful Companies Build Winning Reputations

By Charles Fombrun, Cees Van Riel

Presenting to Win: The Art of Telling Your Story

By Jerry Weissman

The Sale of Goods

By Atiyah, P. S.