Management

The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

By Doane

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

By Renee Evenson

John F. Kennedy on Leadership: The Lessons and Legacy of a President

By John A. Barnes

The Language of Success: Business Writing that Informs, Persuades, and Gets Results

By Tom Sant, Sant, Tom

The Tourist Experience

By Chris Ryan

Introduction to Hospitality Operations: An Indispensible Guide to the Industry

By Peter Jones, Jones, Peter

Business To Business Advertising: A Marketing Management Approach

By Charles Patti, Steven Hartley, Susan Kennedy

Marketing: College Course Companion

By Geoff Lancaster, etc., Richard Pearson, Paul Reynolds

Boilerplate: Practical Clauses (Practitioner Series)

By Richard Christou

Tourism and Sustainability: Principles to Practice (Cabi)

Are You Managing Your Health? (Allied Dunbar Good Management Guides)

By H. Beric Wright

The Job Evaluation Handbook (Developing Practice)

By Michael Armstrong, Angela Baron

Designing Training (UK PROFESSIONAL BUSINESS Management / Business)

By Alison Hardingham, Hardingham, Alison

Managing People

By Jane Weightman

Guide to the Economic Evaluation of Projects

By Derek H. Allen

Project Cost Estimating: Principles and Practice

By Jack Sweeting

Project Management for the Process Industries

By Gillian Lawson

Handling Uncertainty: A Guide for Professional Work

By Mike Briggs

Group Technology in the Engineering Industry

By JL Burbridge

Making a Team Work

By Steve Chalke, Penny Relph

Retailing (Real Life Guides)

By Dee Pilgrim

To Sell is Human: The Surprising Truth About Persuading, Convincing, and Influencing Others

By Daniel H. Pink

Intnl Physical Distribtn Cargo Insurance (Elements of Overseas Trade)

By Badger

Making Change Work for You

By Alison Hardingham

As/A - Level: Exam Revision Notes: Nuffield Economics & Business Studies

By Gerald Wood, Wood, Gerald

Managing Change: A Guide to the Role of Business in Transition

By Consultative Business Movement National Team

Root Cause Analysis and Improvement in the Healthcare Sector: A Step-by-Step Guide

By Bjorn Andersen, Tom Fagerhaug, Marti Beltz

Getting Business to Come to You: Complete Do-it-yourself Guide to Attracting All the Business You Can Handle: A Complete Do-it-Yourself Guide to Attracting All the Business You Can Handle

By Paul Edwards, etc., Edwards, Paul

Development Factory: Unlocking the Potential of Process Innovation

By Gary P. Pisano

Leading Change

By John P. Kotter