Quality Assurance

Quality Without Tears: The Art of Hassle-Free Management

By Philip Crosby

Total Organizational Excellence: Achieving World-class Performance

By John S. Oakland

Implementing ISO 9000:2000

By Matt Seaver

Reengineering the Corporation: A Manifesto for Business Revolution

By Michael Hammer, James Champy

Six Sigma for Everyone

By Eckes, George

Quality Control for Dummies

By Larry Webber, Michael Wallace

The Lean Farm: How to Minimize Waste, Increase Efficiency, and Maximize Value and Profits with Less Work

By Ben Hartman

5S Kaizen in 90 Minutes

By Scotchmer, Andrew

Quality Management for Organizational Excellence: Introduction to Total Quality: International Edition

By David L. Goetsch, Stanley Davis

How to Keep ISO 9000

By Kevin Thomas

Six Sigma Demystified: A Self-Teaching Guide

By Paul Keller

Personal and Organizational Transformations: The True Challenge of Continual Quality Improvement (The McGraw-Hill Developing Organizations Series)

By Fisher, Dalmar, Torbert, WILLIAM

Relationship Marketing

By Helen Peck, Martin Christopher, Moira Clark, Adrian Payne

Managing Quality

By Kelemen, Mihaela L

Moral Intelligence: Enhancing Business Performance and Leadership Success (Paperback)

By Doug Lennick, Fred Kiel

Lean Six Sigma For Dummies

By Morgan, John, Brenig–Jones, Martin

Operations Research: Applications and Algorithms

By Winston, Wayne L.

Performance Measurement and Evaluation

By Jacky Holloway, Jenny Lewis, Geoff Mallory

Benchmarking for Best Practice

By Mohamed Zairi

Assessing Business Excellence

By Les Porter, Steve Tanner

Managing Quality Fads: How American Business Learned to Play the Quality Game

By Robert E. Cole (Lorraine Tyson Mitchell II Professor of Leadership and Communication, Walter A. Haas School of Business, Lorraine Tyson Mitchell II Professor of Leadership and Communication, University of California, ...

Assessing Business Excellence: A Guide to Self-assessment

By Les Porter, Steve Tanner

Analog Est Methods Econometric

By C. F. Manski