Quality Assurance

Relationship Marketing

By Helen Peck, Martin Christopher, Moira Clark, Adrian Payne

Analog Est Methods Econometric

By C. F. Manski

Assessing Business Excellence: A Guide to Self-assessment

By Les Porter, Steve Tanner

Managing Quality Fads: How American Business Learned to Play the Quality Game

By Robert E. Cole (Lorraine Tyson Mitchell II Professor of Leadership and Communication, Walter A. Haas School of Business, Lorraine Tyson Mitchell II Professor of Leadership and Communication, University of California, ...

Assessing Business Excellence

By Les Porter, Steve Tanner

Benchmarking for Best Practice

By Mohamed Zairi

Performance Measurement and Evaluation

By Jacky Holloway, Jenny Lewis, Geoff Mallory

Operations Research: Applications and Algorithms

By Winston, Wayne L.

Lean Six Sigma For Dummies

By Morgan, John, Brenig–Jones, Martin

Moral Intelligence: Enhancing Business Performance and Leadership Success (Paperback)

By Doug Lennick, Fred Kiel

Managing Quality

By Kelemen, Mihaela L

Quality Without Tears: The Art of Hassle-Free Management

By Philip Crosby