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Managing and Motivating Contact Center Employees

By Carlaw, Malcolm, Carlaw, Peggy, Deming, Vasudha, Friedmann, Kurt

Mammalian Ear (Biological Readers)

By Friedmann, I.

Law in a Changing Society

By Friedmann, Wolfgang

Scientific Basis of Dermatology: A Physical Approach

By Thody, A.J., Friedmann, P.S.

Zeitgeist 1: für OCR AS Self-Study Guide with CD

By Friedmann, Miriam