Heskett

Service Breakthroughs: Changing the Rules of the Game

By Heskett, James L., Sasser, Earl W., et al

Corporate Culture and Performance

By Kotter, John P., Heskett, James L.

Managing in the Service Economy

By Heskett, James L.

Design: A Very Short Introduction (Very Short Introductions)

By JOHN HESKETT, Heskett, John

Design in Germany, 1870-1918

By Heskett, John

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

By Heskett, James L., Sasser Jr., W. Earl, Schlesinger, Leonard A.

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

By Sasser Jr., W. Earl, Schlesinger, Leonard A., Heskett, James L.