Michelli

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

By Michelli, Joseph

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

By Michelli, Joseph

Successful Assertiveness In A Week (Successful business in a week)

By Michelli, Dena

Assertiveness in a week 3rd edition (IAW)

By Michelli, Dena