books by collection
University - Business & Economics
Service Management: Strategy and Leadership in the Service Business
Making Customer Satisfaction Happen
The Passion Plan at Work: Building a Passion-Driven Organization
Customer Care
Jumping The Q: Total Quality Persp (Successful business in a week)
Building Brand Identity: A Strategy for Success in a Hostile Marketplace: 1 (New Directions in Business)
The Reengineering Revolution
Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)
12 Steps to Success Through Service
Advanced Service Techniques
Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
Quick Tips for Better Business Writing
Pylgrim's Progress: How to be a Winner in the Global Knowledge Economy
Starting Your Own Business 3e Rei: The bestselling guide to planning and building a successful entreprise: How to Plan, Build and Manage
The Secrets of Successful Business Report Writing (The Secrets Series)
Corporate Charisma: How to Achieve World-class Recognition by Maximising Your Company's Image, Brands and Culture
How to Negotiate Better Deals
The Marketing Planning Workbook (The marketing workbooks)
The Secrets of Successful business Letters and Reports
Leading Your People To Success
The World's Best Known Marketing Secret
Staying in the Helicopter
Private Sector, Introductory Level (Case Studies in Management)
Human Resource Management in Europe: Strategic Issues and Cases
Marketing: A Case Study Approach (Accounting Textbooks)
Understanding Benchmarking In A Week Successful ... In A Week (Successful Business in a Week S.)
The New Unblocked Manager: A Practical Guiide to Self-Development
Managing Consultants (UK Higher Education OUP Humanities & Social Sciences Politics)
Business as a Learning Community: Applying Global Concepts to Organizational Learning
