AMACOM

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

By Renee Evenson

The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

By Doane

Maximum Influence: The 12 Universal Laws of Power Persuasion

By Mortensen

Web Copy That Sells - The Revolutionary Formula for Creating Killer Copy Every Time

By Veloso

What Every New Manager Needs to Know: Making a Successful Transition to Management

By Gaynor, Gerard H.

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

By DiJulius, John

Persuasive Business Proposals: Writing to Win More Customers, Clients and Contracts

By Tom Sant

The Secrets of Word-of-Mouth Marketing: How to Trigger Exponential Sales Through Runaway Word-of-Mouth

By Silverman, George