books by subject
Management Skills
The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
John F. Kennedy on Leadership: The Lessons and Legacy of a President
The Language of Success: Business Writing that Informs, Persuades, and Gets Results
Introduction to Hospitality Operations: An Indispensible Guide to the Industry
Handling Uncertainty: A Guide for Professional Work
Group Technology in the Engineering Industry
Making a Team Work
To Sell is Human
Leading Change
The Membership Organisation: Achieving Top Performance Through the New Workplace Community
Coach: Creating Partnerships for a Competitive Edge
Strategic Planning For Smarts (For Dummies)
No Small Change: Why Financial Services Needs A New Kind of Marketing
Strategy and Human Resource Management (Management, Work and Organisations)
How to Lead:The definitive guide to effective leadership: The definitive guide to effective leadership (4th Edition)
The Black Swan: Second Edition: The Impact of the Highly Improbable: With a New Section: "on Robustness and Fragility" (Incerto)
Manage Your Time: How to Work More Effectively (Steps to Success)
Behaviour Recovery
Giving Presentations: Expert Solutions to Everyday Challenges (Harvard Pocket Mentor Series)
The Innovator's DNA: Mastering the Five Skills of Disruptive Innovators
Decide and Deliver: Five Steps to Breakthrough Performance in Your Organization
The Connected Company
Love and Profit: Art of Caring Leadership
Confidence: How Winning Streaks and Losing Streaks Begin and End
Management Level Psychometric & Assessment Tests: Everything you need to help you land that senior job
Big Data: A Revolution That Will Transform How We Live, Work and Think
Life's Too F***ing Short
Holistic Risk Management in Practice
