books by collection
University - Business & Economics
Managing for Performance: How to Get the Best Out of Yourself and Your Team
Perfect Presentation
Management Development Beyond the Fringe: A Practical Guide to Alternative Approaches
First, Break All the Rules: What the World's Greatest Managers Do Differently
The Richer Way
Management Teams: Why They Succeed or Fail
A Manager's Guide to Self-development
Managing Brand Equity: Capitalizing on the Value of a Brand Name
Succeeding with Change: Implementing Action-Driven Strategies
Continuous Quality Improvement: A Hands-on Guide to Setting Up and Sustaining an Effective Quality Programme
Service Management: Strategy and Leadership in the Service Business
Making Customer Satisfaction Happen
The Passion Plan at Work: Building a Passion-Driven Organization
Customer Care
Jumping The Q: Total Quality Persp (Successful business in a week)
Building Brand Identity: A Strategy for Success in a Hostile Marketplace: 1 (New Directions in Business)
The Reengineering Revolution
Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)
12 Steps to Success Through Service
Advanced Service Techniques
Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
Quick Tips for Better Business Writing
Pylgrim's Progress: How to be a Winner in the Global Knowledge Economy
Starting Your Own Business 3e Rei: The bestselling guide to planning and building a successful entreprise: How to Plan, Build and Manage
The Secrets of Successful Business Report Writing (The Secrets Series)
Corporate Charisma: How to Achieve World-class Recognition by Maximising Your Company's Image, Brands and Culture
How to Negotiate Better Deals
The Marketing Planning Workbook (The marketing workbooks)
The Secrets of Successful business Letters and Reports
