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Management Science

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Business Market Management: Understanding, Creating and Delivering Value: International Edition

By James C. Anderson, Jr., James A. Narus

Benchmarking: Adding Distinctive Value to Every Aspect of Your Business

By Carol J. McNair, Kathleen H.J. Leibfried

Marketing Planning for Services

By Payne, Adrian

Strategic Marketing: In the Customer Driven Organization

By Bradley

When Sparks Fly: Igniting Creativity in Groups

By Dorothy Leonard-Barton, Walter C. Swap

Key Account Management: Learning from supplier and customer perspectives (Cim Professional)

By McDonald, Malcolm, Rogers, Beth

Managing Major Accounts: Shaping and Exploiting Your Firm's Intangible Assets

By Chris Steward

Sense and Respond: The Journey to Customer Purpose

By Barlow, Susan, Parry, Stephen, Faulkner, Mike

Dealing With Difficult People In A Week: How To Deal With Difficult People In Seven Simple Steps

By Naomi Langford-Wood, Brian Salter

Motivating People In A Week: How To Motivate Yourself And Others In Seven Simple Steps

By Sue Stockdale, Clive Steeper

Managing Human Resources in the European Tourism and Hospitality Industry

By Tom Baum

Taking the Mystery Out of TQM: Practical Guide to Total Quality Management

By Peter Capezio, Debra L. Morehouse

Quality Without Tears: The Art of Hassle-Free Management

By Crosby, Philip

Putting Total Quality Management to Work: What TQM Means, How to Use it and How to Sustain it Over the Long Run

By Marshall Sashkin, Kenneth Kiser

Achieving Quality Standards: Step-by-step Guide to BS5750/ISO 9000

By Lesley Munro-Faure, Malcolm Munro-Faure

Implementing Total Quality Management (Financial Times Series)

By Lesley Munro-Faure, Malcolm Munro-Faure, Munro-Faure, Lesley, Malcolm

Human Resource Management in the Hospitality Industry

By Frank M. Go (The Hong Kong Polytechnic University), Mary L. Monachello (The University of Calgary and The Banff Centre for Management), Tom Baum (The University of Buckingham)

Human Relations in Organizations

By Dan L. Costley, Ralph Todd, Carmen Santana- Melgoza, Carmen Santana-Melgoza

Corporate Finance with Myfinancelab

By Berk, Jonathan, DeMarzo, Peter, Jonathan Berk

The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance

By Adrian Gostick, Chester Elton

The SAGE Handbook of Human Resource Management

By Adrian Wilkinson, Nicolas A Bacon, Tom Redman, Scott A Snell

Marketing Strategy: A Decision-Focused Approach

By Orville Walker, John Mullins

Human Resource Management in the Hospitality Industry

By M. J. Boella

People Resourcing

By Stephen Taylor

Employee Resourcing (People & organisations)

By Taylor, Stephen

Management

By Kathryn M. Bartol, David C. Martin

The Dynamics of Employee Relations (Management, Work and Organisations)

By Blyton, Paul, Turnbull, Peter

Cim Diploma - Paper 9: Integrated Marketing Communications: Study Text (2002)

By BPP

Financial Risk Manager Handbook

By Philippe Jorion, GARP (Global Association of Risk Professionals)

Motivation Interv:Prepare Peop