Robert Spector, Patrick D. McCarthy
The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization
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- Books2Africa Collection
- Subjects
- Author(s)
- Published
- 1st April 2005
- Publisher
- John Wiley & Sons
- ISBN-10
- 0471702862
- ISBN-13
- 9780471702863
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