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Customer Services

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Sport and Tourism

By Higham, James, Hinch, Tom

Total Relationship Marketing: Rethinking Marketing Management

By Gummesson, Evert

How To Become A Rainmaker

By Fox, Jeffrey J

The Practice of Market and Social Research: An Introduction

By McGivern, Yvonne

Service Operations Management

By Johnston, Prof Robert, Clark, Graham

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

By Dixon, Matthew, Toman, Nicholas, DeLisi, Rick

Five Star Service: How to deliver exceptional customer service (3rd Edition)

By Heppell, Michael

The Innovator's Dilemma: The Revolutionary National Book That Will Change the Way You Do Business

By Christensen, Clayton M.

This Is Service Design Thinking

By Mark Stickdorn

Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers

By Scoble, Robert, Israel, Shel

CustomerCentric Selling

By Bosworth, Michael, Holland, John

Services Marketing

By Lovelock, Christopher H.

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

By Price, Bill, Jaffe, David

Large Group Interventions: Engaging the Whole System for Rapid Change (Jossey-Bass Business & Management)

By Bunker, Barbara Benedict, Alban BT

The Thank You Economy

By Vaynerchuk, Gary

We First: How Brands and Consumers Use Social Media to Build a Better World

By Mainwaring, Simon

Serving Internal and External Customers

By Swartzlander, Anne

How to Sell: Sell Anything to Anyone

By Owen, Jo

Hodder Leisure and Tourism in Action: Customer Service (Hodder GNVQ - Leisure & Tourism in Action S.)

By Lyons, Adrian

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

By Fox, Jeffrey J.

Key Account Management: Learning from supplier and customer perspectives (Cim Professional)

By McDonald, Malcolm, Rogers, Beth

Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing

By Newell, Frederick

Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book)

By Ted Kinni, Wendy Lefkon

Bold: How to be Brave in Business and Win

By Smith, Shaun, Milligan, Andy

Teach Yourself Successful Key Account Management in a Week

By Stewart, Grant

Principles of Services Marketing

By Palmer, Adrian

The Experience Economy, Updated Edition

By B. Joseph Pine II, James H Gilmore

CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)

By Greenberg, Paul

Dealing with Difficult People

By Lilley, Roy

Meeting Customer Needs (CMI Open Learning Programme)

By Smith, Ian