books by subject
Customer Services
Key Account Management: Learning from supplier and customer perspectives (Cim Professional)
Key Customers: How to Manage Them Profitably (CIM Professional Development)
Total Relationship Marketing: Rethinking Marketing Management
How To Become A Rainmaker
The Practice of Market and Social Research: An Introduction
Service Operations Management
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Five Star Service: How to deliver exceptional customer service (3rd Edition)
The Innovator's Dilemma: The Revolutionary National Book That Will Change the Way You Do Business
This Is Service Design Thinking
Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers
CustomerCentric Selling
Services Marketing
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Large Group Interventions: Engaging the Whole System for Rapid Change (Jossey-Bass Business & Management)
The Thank You Economy
We First: How Brands and Consumers Use Social Media to Build a Better World
Serving Internal and External Customers
How to Sell: Sell Anything to Anyone
Hodder Leisure and Tourism in Action: Customer Service (Hodder GNVQ - Leisure & Tourism in Action S.)
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
The Experience Economy, Updated Edition
12 Steps to Success Through Service
Culting Of Brands, The
Bold: How to be Brave in Business and Win
Teach Yourself Successful Key Account Management in a Week
Principles of Services Marketing
Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book)
Dealing with Difficult People
