Customer Services

Five Star Service: How to deliver exceptional customer service (3rd Edition)

By Heppell, Michael

Making Customer Satisfaction Happen

By McNealy, R.M.

Customer Care

By Cook, Sarah

Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

By Reichheld, Frederick F., Cook, Scott

12 Steps to Success Through Service

By Hopson, Barrie, Scally, Mike

Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)

By Whiteley, R. C., Hessan, Diane

Special Edition Using Microsoft CRM

By Brown, Laura, Gravely, John

The Ultimate CRM Handbook

By Freeland, John

Programming Microsoft Dynamics® CRM 4.0 (Pro-developer)

By Mike Snyder, Jim Steger, Brad Bosak, Corey O'Brien, Phil Richardson

Microsoft Dynamics® CRM 4.0 Step by Step

By Mike Snyder, Jim Steger, Kara O'Brien, Brendan Landers

mySAP CRM: Kundenbezogene Geschäftsprozesse mit SAP CRM 4.0 (SAP PRESS)

By Buck-Emden, Rudiger, Zencke, Peter

Free, Perfect and Now: A CEO's True Story

By Rodin, Robert

The New Age of Innovation: Driving Cocreated Value Through Global Networks

By C.K. Prahalad, M.S. Krishnan

World Class IT Service Delivery

By Peter Wheatcroft

Key Customers: How to Manage Them Profitably (CIM Professional Development)

By McDonald, Malcolm, etc., Rogers, Beth, Woodburn, Diana

Total Relationship Marketing: Rethinking Marketing Management

By Gummesson, Evert

How To Become A Rainmaker

By Fox, Jeffrey J

The Practice of Market and Social Research: An Introduction

By McGivern, Yvonne

Service Operations Management

By Johnston, Prof Robert, Clark, Graham

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

By Dixon, Matthew, Toman, Nicholas, DeLisi, Rick

Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing

By Newell, Frederick

How to Sell: Sell Anything to Anyone

By Owen, Jo

Hodder Leisure and Tourism in Action: Customer Service (Hodder GNVQ - Leisure & Tourism in Action S.)

By Lyons, Adrian

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

By Fox, Jeffrey J.

Key Account Management: Learning from supplier and customer perspectives (Cim Professional)

By McDonald, Malcolm, Rogers, Beth

Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty

By Vincent, Laurence

Dealing with Difficult People (Creating Success, 47)

By Lilley, Roy

Africa Rising: How 900 Million African Consumers Offer More Than You Think

By Vijay Mahajan

Serving Internal and External Customers

By Swartzlander, Anne

Sport and Tourism

By Higham, James, Hinch, Tom