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Customer Services

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Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)

By Whiteley, R. C., Hessan, Diane

Up Close and Personal?: Customer Relationship Marketing at Work

By Gamble, Paul R, Stone, Merlin, Woodcock, Neil, Foss, Bryan

Corporate Blogging for Dummies

By Karr, Douglas, Flannery, Chantelle

Marketing and Selling Construction Services

By Smyth, Hedley

Salesforce.com For Dummies

By Wong, Tom, Kao, Liz

Creating New Clients: Marketing and Selling Professional Services

By Walker, Kevin, Ferguson, Cliff, Denvir, Paul

Services Marketing (Frameworks Series)

By Woodruffe, Helen

The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

By David Freemantle

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

By Mitchell, Jack

Customer Relationship Management: A Databased Approach

By Kumar, V., Reinartz, Werner

Call Centers For Dummies

By Bergevin, Real

Complexity Avalanche: Overcoming the Threat to Technology Adoption (Development Economics)

By Wood, J. B.

Service Management and Operations

By Haksever, Cengiz, Render, Barry, Russell, Roberta S., Murdick, Robert G.

Successful Customer Relationship Marketing

By Stone, Merlin, Foss, Bryan

Customer Relationship Management (Briefcase Books Series)

By Kristin L. Anderson, .

Making Customer Satisfaction Happen

By McNealy, R.M.

Customer Care

By Cook, Sarah

Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

By Reichheld, Frederick F., Cook, Scott

12 Steps to Success Through Service

By Hopson, Barrie, Scally, Mike

Key Customers: How to Manage Them Profitably (CIM Professional Development)

By McDonald, Malcolm, etc., Rogers, Beth, Woodburn, Diana

This Is Service Design Thinking

By Mark Stickdorn

The Innovator's Dilemma: The Revolutionary National Book That Will Change the Way You Do Business

By Christensen, Clayton M.

Five Star Service: How to deliver exceptional customer service (3rd Edition)

By Heppell, Michael

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

By Dixon, Matthew, Toman, Nicholas, DeLisi, Rick

Service Operations Management

By Johnston, Prof Robert, Clark, Graham

The Practice of Market and Social Research: An Introduction

By McGivern, Yvonne

How To Become A Rainmaker

By Fox, Jeffrey J

Total Relationship Marketing: Rethinking Marketing Management

By Gummesson, Evert

The Ultimate CRM Handbook

By Freeland, John

Microsoft Dynamics® CRM 4.0 Step by Step

By Mike Snyder, Jim Steger, Kara O'Brien, Brendan Landers