Customer Services

CustomerCentric Selling

By Bosworth, Michael, Holland, John

12 Steps to Success Through Service

By Hopson, Barrie, Scally, Mike

Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)

By Whiteley, R. C., Hessan, Diane

Special Edition Using Microsoft CRM

By Brown, Laura, Gravely, John

The Ultimate CRM Handbook

By Freeland, John

Programming Microsoft Dynamics® CRM 4.0 (Pro-developer)

By Mike Snyder, Jim Steger, Brad Bosak, Corey O'Brien, Phil Richardson

Microsoft Dynamics® CRM 4.0 Step by Step

By Mike Snyder, Jim Steger, Kara O'Brien, Brendan Landers

mySAP CRM: Kundenbezogene Geschäftsprozesse mit SAP CRM 4.0 (SAP PRESS)

By Buck-Emden, Rudiger, Zencke, Peter

Free, Perfect and Now: A CEO's True Story

By Rodin, Robert

The New Age of Innovation: Driving Cocreated Value Through Global Networks

By C.K. Prahalad, M.S. Krishnan

World Class IT Service Delivery

By Peter Wheatcroft

Key Customers: How to Manage Them Profitably (CIM Professional Development)

By McDonald, Malcolm, etc., Rogers, Beth, Woodburn, Diana

Total Relationship Marketing: Rethinking Marketing Management

By Gummesson, Evert

How To Become A Rainmaker

By Fox, Jeffrey J

The Practice of Market and Social Research: An Introduction

By McGivern, Yvonne

Service Operations Management

By Johnston, Prof Robert, Clark, Graham

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

By Dixon, Matthew, Toman, Nicholas, DeLisi, Rick

Five Star Service: How to deliver exceptional customer service (3rd Edition)

By Heppell, Michael

The Innovator's Dilemma: The Revolutionary National Book That Will Change the Way You Do Business

By Christensen, Clayton M.

This Is Service Design Thinking

By Mark Stickdorn

Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers

By Scoble, Robert, Israel, Shel

Dealing with Difficult People (Creating Success, 47)

By Lilley, Roy

Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing

By Newell, Frederick

Sport and Tourism

By Higham, James, Hinch, Tom

Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty

By Vincent, Laurence

Africa Rising: How 900 Million African Consumers Offer More Than You Think

By Vijay Mahajan

Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organization

By Clemmer, Jim, Sheehy, Barry

Trend-Driven Innovation: Beat Accelerating Customer Expectations

By Mason, Henry, Mattin, David, Luthy, Maxwell, Dumitrescu, Delia, Osterwalder, Alexander

Uncommon Practice: People Who Deliver a Great Brand Experience

By Smith, Mr Shaun, Milligan, Mr Andy

Key Account Management: Learning from supplier and customer perspectives (Cim Professional)

By McDonald, Malcolm, Rogers, Beth