books by subject
Customer Services

Key Account Management: Learning from supplier and customer perspectives (Cim Professional)

Key Customers: How to Manage Them Profitably (CIM Professional Development)

Total Relationship Marketing: Rethinking Marketing Management

How To Become A Rainmaker

The Practice of Market and Social Research: An Introduction

Service Operations Management

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

Five Star Service: How to deliver exceptional customer service (3rd Edition)

The Innovator's Dilemma: The Revolutionary National Book That Will Change the Way You Do Business

This Is Service Design Thinking

Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers

CustomerCentric Selling

Services Marketing

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Large Group Interventions: Engaging the Whole System for Rapid Change (Jossey-Bass Business & Management)

The Thank You Economy

We First: How Brands and Consumers Use Social Media to Build a Better World

Serving Internal and External Customers

How to Sell: Sell Anything to Anyone

Hodder Leisure and Tourism in Action: Customer Service (Hodder GNVQ - Leisure & Tourism in Action S.)

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

The Experience Economy, Updated Edition

12 Steps to Success Through Service

Culting Of Brands, The

Bold: How to be Brave in Business and Win

Teach Yourself Successful Key Account Management in a Week

Principles of Services Marketing

Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book)

Dealing with Difficult People
