Customer Services

Free, Perfect and Now: A CEO's True Story

By Rodin, Robert

The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

By David Freemantle

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

By Mitchell, Jack

Customer Relationship Management: A Databased Approach

By Kumar, V., Reinartz, Werner

Call Centers For Dummies

By Bergevin, Real

Complexity Avalanche: Overcoming the Threat to Technology Adoption (Development Economics)

By Wood, J. B.

Service Management and Operations

By Haksever, Cengiz, Render, Barry, Russell, Roberta S., Murdick, Robert G.

Successful Customer Relationship Marketing

By Stone, Merlin, Foss, Bryan

Customer Relationship Management (Briefcase Books Series)

By Kristin L. Anderson, .

Making Customer Satisfaction Happen

By McNealy, R.M.

Customer Care

By Cook, Sarah

Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

By Reichheld, Frederick F., Cook, Scott

12 Steps to Success Through Service

By Hopson, Barrie, Scally, Mike

Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)

By Whiteley, R. C., Hessan, Diane

Special Edition Using Microsoft CRM

By Brown, Laura, Gravely, John

The Ultimate CRM Handbook

By Freeland, John

Programming Microsoft Dynamics® CRM 4.0 (Pro-developer)

By Mike Snyder, Jim Steger, Brad Bosak, Corey O'Brien, Phil Richardson

Microsoft Dynamics® CRM 4.0 Step by Step

By Mike Snyder, Jim Steger, Kara O'Brien, Brendan Landers

mySAP CRM: Kundenbezogene Geschäftsprozesse mit SAP CRM 4.0 (SAP PRESS)

By Buck-Emden, Rudiger, Zencke, Peter

Five Star Service: How to deliver exceptional customer service (3rd Edition)

By Heppell, Michael

We First: How Brands and Consumers Use Social Media to Build a Better World

By Mainwaring, Simon

The Thank You Economy

By Vaynerchuk, Gary

Large Group Interventions: Engaging the Whole System for Rapid Change (Jossey-Bass Business & Management)

By Bunker, Barbara Benedict, Alban BT

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

By Price, Bill, Jaffe, David

Services Marketing

By Lovelock, Christopher H.

CustomerCentric Selling

By Bosworth, Michael, Holland, John

Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers

By Scoble, Robert, Israel, Shel

This Is Service Design Thinking

By Mark Stickdorn

The Innovator's Dilemma: The Revolutionary National Book That Will Change the Way You Do Business

By Christensen, Clayton M.

World Class IT Service Delivery

By Peter Wheatcroft