books by subject
Customer Services
Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
Up Close and Personal?: Customer Relationship Marketing at Work
Corporate Blogging for Dummies
Marketing and Selling Construction Services
Salesforce.com For Dummies
Creating New Clients: Marketing and Selling Professional Services
Services Marketing (Frameworks Series)
The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Customer Relationship Management: A Databased Approach
Call Centers For Dummies
Complexity Avalanche: Overcoming the Threat to Technology Adoption (Development Economics)
Service Management and Operations
Successful Customer Relationship Marketing
Customer Relationship Management (Briefcase Books Series)
Making Customer Satisfaction Happen
Customer Care
Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)
12 Steps to Success Through Service
Key Customers: How to Manage Them Profitably (CIM Professional Development)
This Is Service Design Thinking
The Innovator's Dilemma: The Revolutionary National Book That Will Change the Way You Do Business
Five Star Service: How to deliver exceptional customer service (3rd Edition)
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Service Operations Management
The Practice of Market and Social Research: An Introduction
How To Become A Rainmaker
Total Relationship Marketing: Rethinking Marketing Management
The Ultimate CRM Handbook
