books by subject
Customer Services
Services Marketing
CustomerCentric Selling
Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers
This Is Service Design Thinking
The Innovator's Dilemma: The Revolutionary National Book That Will Change the Way You Do Business
Five Star Service: How to deliver exceptional customer service (3rd Edition)
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Service Operations Management
The Practice of Market and Social Research: An Introduction
How To Become A Rainmaker
Total Relationship Marketing: Rethinking Marketing Management
Key Customers: How to Manage Them Profitably (CIM Professional Development)
Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski (Knock Your Socks Off Series)
Creating New Clients: Marketing and Selling Professional Services
Salesforce.com For Dummies
Marketing and Selling Construction Services
Corporate Blogging for Dummies
Up Close and Personal?: Customer Relationship Marketing at Work
Principles of Services Marketing
Lean UX: Applying Lean Principles to Improve User Experience
Delighting Your Customers: Keep your customers coming back, time and time again
How Come You Can't Identify Your Key Customers?: The Essential Guide to Key Account Selection (If You're So Brilliant)
S/NVQ Level 2 Customer Service (NVQ Customer Service)
Outside in: The Power of Putting Customers at the Center of Your Business
Service Management and Marketing: Customer Management in Service
Services Marketing
Services Marketing (McGraw-Hill International Editions Series)
Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification (BUSINESS BOOKS)
Coaching Knock Your Socks Off Service
