books by subject
Customer Services
Lean UX: Applying Lean Principles to Improve User Experience
Delighting Your Customers: Keep your customers coming back, time and time again
How Come You Can't Identify Your Key Customers?: The Essential Guide to Key Account Selection (If You're So Brilliant)
S/NVQ Level 2 Customer Service (NVQ Customer Service)
Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski (Knock Your Socks Off Series)
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Working in Partnership: Best Practice in Customer-Supplier Relations
Incredible Customer Service
The Intention Economy: When Customers Take Charge
Successful Customer Care In A Week (Successful Business in a Week S.)
The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations
Language in Business, Language at Work
GoldMine 6 for Dummies
Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies
Exploring Direct and Customer Relationship Marketing
The Complete Idiot's Guide to Great Customer Service
The Big Book of Customer Service Training Games (Big Book Series)
Relationship Marketing: Exploring Relational Strategies in Marketing
Services Management: the new paradigm in hospitality
Service Management and Marketing: A Customer Relationship Management Approach
Services Marketing Management Second Edition: A Strategic Perspective
The Mesh: Why the Future of Business is Sharing
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Understanding...keeping the Human Factor Alive in the digital age
Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification (BUSINESS BOOKS)
Build for Change: Revolutionizing Customer Engagement through Continuous Digital Innovation
Service Management and Marketing: Customer Management in Service
Services Marketing
Services Marketing (McGraw-Hill International Editions Series)
