Customer Services

Service Operations Management

By Johnston, Prof Robert, Clark, Graham

The Practice of Market and Social Research: An Introduction

By McGivern, Yvonne

How To Become A Rainmaker

By Fox, Jeffrey J

Total Relationship Marketing: Rethinking Marketing Management

By Gummesson, Evert

Key Customers: How to Manage Them Profitably (CIM Professional Development)

By McDonald, Malcolm, etc., Rogers, Beth, Woodburn, Diana

World Class IT Service Delivery

By Peter Wheatcroft

The New Age of Innovation: Driving Cocreated Value Through Global Networks

By C.K. Prahalad, M.S. Krishnan

Free, Perfect and Now: A CEO's True Story

By Rodin, Robert

mySAP CRM: Kundenbezogene Geschäftsprozesse mit SAP CRM 4.0 (SAP PRESS)

By Buck-Emden, Rudiger, Zencke, Peter

Microsoft Dynamics® CRM 4.0 Step by Step

By Mike Snyder, Jim Steger, Kara O'Brien, Brendan Landers

Programming Microsoft Dynamics® CRM 4.0 (Pro-developer)

By Mike Snyder, Jim Steger, Brad Bosak, Corey O'Brien, Phil Richardson

Outside in: The Power of Putting Customers at the Center of Your Business

By Manning, Harley, Bodine, Kerry, Bernoff, Josh

Principles of Services Marketing

By Palmer, Adrian

Lean UX: Applying Lean Principles to Improve User Experience

By Jeff Gothelf, Josh Seiden

Delighting Your Customers: Keep your customers coming back, time and time again

By Nash, Susan, Derek

How Come You Can't Identify Your Key Customers?: The Essential Guide to Key Account Selection (If You're So Brilliant)

By Cheverton, Peter

S/NVQ Level 2 Customer Service (NVQ Customer Service)

By Bradley, Ms Sally

Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski (Knock Your Socks Off Series)

By Bell, Chip R., Zemke, Ron

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

By Performance Research Associates

Five Star Service: How to deliver exceptional customer service

By Heppell, Michael

Coaching Knock Your Socks Off Service

By Zemke, Ron, Anderson, Kristin

Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers

By Kirk Kazanjian

Build for Change: Revolutionizing Customer Engagement through Continuous Digital Innovation

By Trefler, Alan

Key Account Management: Tools and Techniques for Achieving Profitable Key Supplier Status

By Cheverton, Peter

Harvard Business Review on Increasing Customer Loyalty (Harvard Business Review Paperback Series)

By Review, Harvard Business

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

By Francis Frei;AnneMorriss

Bangalore Tiger: How Indian Tech Upstart Wipro is Rewriting the Rules of Global Competition

By Hamm, Steve

Services Marketing

By Zeithaml, Valarie, Bitner, Mary Jo

Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification (BUSINESS BOOKS)

By Paharia, Rajat

Services Marketing (McGraw-Hill International Editions Series)

By Zeithaml, Valarie A., Bitner, Mary Jo