books by subject
Customer Services
mySAP CRM: Kundenbezogene Geschäftsprozesse mit SAP CRM 4.0 (SAP PRESS)
Microsoft Dynamics® CRM 4.0 Step by Step
Programming Microsoft Dynamics® CRM 4.0 (Pro-developer)
The Ultimate CRM Handbook
Special Edition Using Microsoft CRM
Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
12 Steps to Success Through Service
Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)
Customer Care
Making Customer Satisfaction Happen
Build for Change: Revolutionizing Customer Engagement through Continuous Digital Innovation
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Five Star Service: How to deliver exceptional customer service
Coaching Knock Your Socks Off Service
Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers
Outside in: The Power of Putting Customers at the Center of Your Business
Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification (BUSINESS BOOKS)
Services Marketing (McGraw-Hill International Editions Series)
Services Marketing
Service Management and Marketing: Customer Management in Service
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Working in Partnership: Best Practice in Customer-Supplier Relations
Improving Food and Beverage Performance (Hospitality Managers' Pocket Books)
Riding the Tiger:: How to Execute Business Strategy in India
Simply Better: Winning and Keeping Customers by Delivering What Matters Most
Harvard Business Review on Increasing Customer Loyalty (Harvard Business Review Paperback Series)
Bangalore Tiger: How Indian Tech Upstart Wipro is Rewriting the Rules of Global Competition
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski (Knock Your Socks Off Series)
