books by subject
Customer Services
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
Hodder Leisure and Tourism in Action: Customer Service (Hodder GNVQ - Leisure & Tourism in Action S.)
How to Sell: Sell Anything to Anyone
Serving Internal and External Customers
We First: How Brands and Consumers Use Social Media to Build a Better World
The Thank You Economy
Large Group Interventions: Engaging the Whole System for Rapid Change (Jossey-Bass Business & Management)
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Services Marketing
CustomerCentric Selling
Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers
This Is Service Design Thinking
The Innovator's Dilemma: The Revolutionary National Book That Will Change the Way You Do Business
Five Star Service: How to deliver exceptional customer service (3rd Edition)
Up Close and Personal?: Customer Relationship Marketing at Work
Complexity Avalanche: Overcoming the Threat to Technology Adoption (Development Economics)
Call Centers For Dummies
Customer Relationship Management: A Databased Approach
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service
Services Marketing (Frameworks Series)
Creating New Clients: Marketing and Selling Professional Services
Salesforce.com For Dummies
Marketing and Selling Construction Services
Corporate Blogging for Dummies
Five Star Service: How to deliver exceptional customer service
Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski (Knock Your Socks Off Series)
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
S/NVQ Level 2 Customer Service (NVQ Customer Service)
