books by subject
Customer Services
CustomerCentric Selling
Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers
This Is Service Design Thinking
The Innovator's Dilemma: The Revolutionary National Book That Will Change the Way You Do Business
Five Star Service: How to deliver exceptional customer service (3rd Edition)
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Service Operations Management
The Practice of Market and Social Research: An Introduction
How To Become A Rainmaker
Total Relationship Marketing: Rethinking Marketing Management
Key Customers: How to Manage Them Profitably (CIM Professional Development)
World Class IT Service Delivery
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Salesforce.com For Dummies
Marketing and Selling Construction Services
Corporate Blogging for Dummies
Up Close and Personal?: Customer Relationship Marketing at Work
Principles of Services Marketing
Lean UX: Applying Lean Principles to Improve User Experience
Delighting Your Customers: Keep your customers coming back, time and time again
How Come You Can't Identify Your Key Customers?: The Essential Guide to Key Account Selection (If You're So Brilliant)
S/NVQ Level 2 Customer Service (NVQ Customer Service)
Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski (Knock Your Socks Off Series)
Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification (BUSINESS BOOKS)
Build for Change: Revolutionizing Customer Engagement through Continuous Digital Innovation
Service Management and Marketing: Customer Management in Service
Services Marketing
Services Marketing (McGraw-Hill International Editions Series)
Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers
