books by subject
Customer Services
Services Marketing: United States Edition
The Designful Company: How to build a culture of nonstop innovation
Essentials of Services Marketing
Customer Relationship Management
Customer Connections: New Strategies for Growth
Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Professional Service Firm 50 (Reinventing work)
The Art of Giving Quality Service
Meeting Customer Needs (CMI Open Learning Programme)
The Customer Connection
Dealing with Difficult People
Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group)
Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book)
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)
CustomerCentric Selling
Hodder Leisure and Tourism in Action: Customer Service (Hodder GNVQ - Leisure & Tourism in Action S.)
How to Sell: Sell Anything to Anyone
Serving Internal and External Customers
We First: How Brands and Consumers Use Social Media to Build a Better World
The Thank You Economy
Large Group Interventions: Engaging the Whole System for Rapid Change (Jossey-Bass Business & Management)
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Services Marketing
The Practice of Market and Social Research: An Introduction
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Service Operations Management
Five Star Service: How to deliver exceptional customer service (3rd Edition)
