books by subject
Customer Services
Sport and Tourism
Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
Africa Rising: How 900 Million African Consumers Offer More Than You Think
Dealing with Difficult People (Creating Success, 47)
Relationship Marketing: Bringing quality, customer service and marketing together (Professional Development S.)
Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organization
Uncommon Practice: People Who Deliver a Great Brand Experience
Trend-Driven Innovation: Beat Accelerating Customer Expectations
Lovability: How to Build a Business That People Love and Be Happy Doing It
12 Steps to Success Through Service
Culting Of Brands, The
Bold: How to be Brave in Business and Win
Teach Yourself Successful Key Account Management in a Week
Principles of Services Marketing
The Experience Economy, Updated Edition
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)
Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book)
Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group)
Dealing with Difficult People
The Customer Connection
Meeting Customer Needs (CMI Open Learning Programme)
The Art of Giving Quality Service
Professional Service Firm 50 (Reinventing work)
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation
Customer Connections: New Strategies for Growth
Scoring Points: How Tesco Continues to Win Customer Loyalty
"Harvard Business Review" on Customer Relationship Management
