books by subject
Customer Services
12 Steps to Success Through Service
Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
Special Edition Using Microsoft CRM
The Ultimate CRM Handbook
Programming Microsoft Dynamics® CRM 4.0 (Pro-developer)
Microsoft Dynamics® CRM 4.0 Step by Step
mySAP CRM: Kundenbezogene Geschäftsprozesse mit SAP CRM 4.0 (SAP PRESS)
Free, Perfect and Now: A CEO's True Story
The New Age of Innovation: Driving Cocreated Value Through Global Networks
World Class IT Service Delivery
Key Customers: How to Manage Them Profitably (CIM Professional Development)
The One-to-one Future: Building Business Relationships One Customer at a Time
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)
Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book)
Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group)
Dealing with Difficult People
The Customer Connection
Meeting Customer Needs (CMI Open Learning Programme)
The Art of Giving Quality Service
Professional Service Firm 50 (Reinventing work)
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation
Customer Connections: New Strategies for Growth
Customer Relationship Management
Essentials of Services Marketing
The Designful Company: How to build a culture of nonstop innovation
Services Marketing: United States Edition
Services Marketing
