Customer Services

Serving Internal and External Customers

By Swartzlander, Anne

How to Sell: Sell Anything to Anyone

By Owen, Jo

Hodder Leisure and Tourism in Action: Customer Service (Hodder GNVQ - Leisure & Tourism in Action S.)

By Lyons, Adrian

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

By Fox, Jeffrey J.

Key Account Management: Learning from supplier and customer perspectives (Cim Professional)

By McDonald, Malcolm, Rogers, Beth

Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing

By Newell, Frederick

Sport and Tourism

By Higham, James, Hinch, Tom

Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty

By Vincent, Laurence

Africa Rising: How 900 Million African Consumers Offer More Than You Think

By Vijay Mahajan

Dealing with Difficult People (Creating Success, 47)

By Lilley, Roy

Relationship Marketing: Bringing quality, customer service and marketing together (Professional Development S.)

By Christopher, Martin, Payne, Adrian, Ballantyne, David

Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organization

By Clemmer, Jim, Sheehy, Barry

Uncommon Practice: People Who Deliver a Great Brand Experience

By Smith, Mr Shaun, Milligan, Mr Andy

Trend-Driven Innovation: Beat Accelerating Customer Expectations

By Mason, Henry, Mattin, David, Luthy, Maxwell, Dumitrescu, Delia, Osterwalder, Alexander

Lovability: How to Build a Business That People Love and Be Happy Doing It

By Brian de Haaff

12 Steps to Success Through Service

By Hopson, Barrie, Scally, Mike

Culting Of Brands, The

By Atkin, Douglas

Bold: How to be Brave in Business and Win

By Smith, Shaun, Milligan, Andy

Teach Yourself Successful Key Account Management in a Week

By Stewart, Grant

Principles of Services Marketing

By Palmer, Adrian

The Experience Economy, Updated Edition

By B. Joseph Pine II, James H Gilmore

CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)

By Greenberg, Paul

Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book)

By Ted Kinni, Wendy Lefkon

Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group)

By Cagan, Marty

Services Marketing European Perspectives

By Lovelock, Chris, Lewis, Barbara, Vandermerwe, Sandra

Lived Experiences of Public Consumption: Encounters with Value in Marketplaces on Five Continents

By D. Cook

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

By Claes Fornell

Levels of Corporate Globalization: Developing a Measurement Scale for Global Customer Management

By P. Kuchinka

Relationship Marketing

By Helen Peck, Martin Christopher, Moira Clark, Adrian Payne

Five Star Service, One Star Budget: How to create magic moments for your customers that get you noticed, remembered and referred

By Michael Heppell