books by subject
Customer Services
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Large Group Interventions: Engaging the Whole System for Rapid Change (Jossey-Bass Business & Management)
The Thank You Economy
We First: How Brands and Consumers Use Social Media to Build a Better World
Serving Internal and External Customers
How to Sell: Sell Anything to Anyone
Hodder Leisure and Tourism in Action: Customer Service (Hodder GNVQ - Leisure & Tourism in Action S.)
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
Key Account Management: Learning from supplier and customer perspectives (Cim Professional)
Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing
Sport and Tourism
Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
Africa Rising: How 900 Million African Consumers Offer More Than You Think
Dealing with Difficult People (Creating Success, 47)
Relationship Marketing: Bringing quality, customer service and marketing together (Professional Development S.)
Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organization
Uncommon Practice: People Who Deliver a Great Brand Experience
Trend-Driven Innovation: Beat Accelerating Customer Expectations
Lovability: How to Build a Business That People Love and Be Happy Doing It
12 Steps to Success Through Service
Culting Of Brands, The
Bold: How to be Brave in Business and Win
Services Marketing
Value Proposition Design: How to Create Products and Services Customers Want (The Strategyzer Series)
The Art of the Ask: .a collection of fundraising letters and telephone scripts
Customer Relationship Management: The Business Case for CRM (Financial Times Series)
Building Great Customer Experiences
Customer Relationship Management: A Strategic Imperative in the World of E-business
Relationship Marketing
