books by subject
Customer Services
The Thank You Economy
Programming Microsoft Dynamics® CRM 4.0 (Pro-developer)
Microsoft Dynamics® CRM 4.0 Step by Step
mySAP CRM: Kundenbezogene Geschäftsprozesse mit SAP CRM 4.0 (SAP PRESS)
Free, Perfect and Now: A CEO's True Story
The New Age of Innovation: Driving Cocreated Value Through Global Networks
World Class IT Service Delivery
Key Customers: How to Manage Them Profitably (CIM Professional Development)
Total Relationship Marketing: Rethinking Marketing Management
How To Become A Rainmaker
The Practice of Market and Social Research: An Introduction
Service Operations Management
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Five Star Service: How to deliver exceptional customer service (3rd Edition)
The Innovator's Dilemma: The Revolutionary National Book That Will Change the Way You Do Business
This Is Service Design Thinking
Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers
CustomerCentric Selling
Services Marketing
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Large Group Interventions: Engaging the Whole System for Rapid Change (Jossey-Bass Business & Management)
Trend-Driven Innovation: Beat Accelerating Customer Expectations
Dealing with Difficult People (Creating Success, 47)
Relationship Marketing: Bringing quality, customer service and marketing together (Professional Development S.)
Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organization
Uncommon Practice: People Who Deliver a Great Brand Experience
12 Steps to Success Through Service
Bold: How to be Brave in Business and Win
Culting Of Brands, The
