books by subject
Customer Services
Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organization
Five Star Service: How to deliver exceptional customer service (3rd Edition)
The Innovator's Dilemma: The Revolutionary National Book That Will Change the Way You Do Business
This Is Service Design Thinking
Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers
CustomerCentric Selling
Services Marketing
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Large Group Interventions: Engaging the Whole System for Rapid Change (Jossey-Bass Business & Management)
The Thank You Economy
We First: How Brands and Consumers Use Social Media to Build a Better World
Serving Internal and External Customers
How to Sell: Sell Anything to Anyone
Hodder Leisure and Tourism in Action: Customer Service (Hodder GNVQ - Leisure & Tourism in Action S.)
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
Key Account Management: Learning from supplier and customer perspectives (Cim Professional)
Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing
Sport and Tourism
Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
Africa Rising: How 900 Million African Consumers Offer More Than You Think
Dealing with Difficult People (Creating Success, 47)
Relationship Marketing: Bringing quality, customer service and marketing together (Professional Development S.)
Professional Service Firm 50 (Reinventing work)
Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group)
Dealing with Difficult People
The Customer Connection
Meeting Customer Needs (CMI Open Learning Programme)
The Art of Giving Quality Service
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
