books by subject
Customer Services
Complexity Avalanche: Overcoming the Threat to Technology Adoption (Development Economics)
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski (Knock Your Socks Off Series)
S/NVQ Level 2 Customer Service (NVQ Customer Service)
How Come You Can't Identify Your Key Customers?: The Essential Guide to Key Account Selection (If You're So Brilliant)
Delighting Your Customers: Keep your customers coming back, time and time again
Lean UX: Applying Lean Principles to Improve User Experience
Principles of Services Marketing
Up Close and Personal?: Customer Relationship Marketing at Work
Corporate Blogging for Dummies
Marketing and Selling Construction Services
Salesforce.com For Dummies
Creating New Clients: Marketing and Selling Professional Services
Services Marketing (Frameworks Series)
The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Customer Relationship Management: A Databased Approach
Call Centers For Dummies
Special Edition Using Microsoft CRM
Key Customers: How to Manage Them Profitably (CIM Professional Development)
World Class IT Service Delivery
The New Age of Innovation: Driving Cocreated Value Through Global Networks
Free, Perfect and Now: A CEO's True Story
mySAP CRM: Kundenbezogene Geschäftsprozesse mit SAP CRM 4.0 (SAP PRESS)
Microsoft Dynamics® CRM 4.0 Step by Step
Programming Microsoft Dynamics® CRM 4.0 (Pro-developer)
The Ultimate CRM Handbook
Successful Customer Relationship Marketing
Making Customer Satisfaction Happen
