Customer Services

How Come You Can't Identify Your Key Customers?: The Essential Guide to Key Account Selection (If You're So Brilliant)

By Cheverton, Peter

Delighting Your Customers: Keep your customers coming back, time and time again

By Nash, Susan, Derek

Lean UX: Applying Lean Principles to Improve User Experience

By Jeff Gothelf, Josh Seiden

Principles of Services Marketing

By Palmer, Adrian

Up Close and Personal?: Customer Relationship Marketing at Work

By Gamble, Paul R, Stone, Merlin, Woodcock, Neil, Foss, Bryan

Corporate Blogging for Dummies

By Karr, Douglas, Flannery, Chantelle

Marketing and Selling Construction Services

By Smyth, Hedley

Salesforce.com For Dummies

By Wong, Tom, Kao, Liz

Creating New Clients: Marketing and Selling Professional Services

By Walker, Kevin, Ferguson, Cliff, Denvir, Paul

Services Marketing (Frameworks Series)

By Woodruffe, Helen

The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

By David Freemantle

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

By Mitchell, Jack

Customer Relationship Management: A Databased Approach

By Kumar, V., Reinartz, Werner

Call Centers For Dummies

By Bergevin, Real

Complexity Avalanche: Overcoming the Threat to Technology Adoption (Development Economics)

By Wood, J. B.

Service Management and Operations

By Haksever, Cengiz, Render, Barry, Russell, Roberta S., Murdick, Robert G.

Successful Customer Relationship Marketing

By Stone, Merlin, Foss, Bryan

Customer Relationship Management (Briefcase Books Series)

By Kristin L. Anderson, .

Making Customer Satisfaction Happen

By McNealy, R.M.

Customer Care

By Cook, Sarah

Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

By Reichheld, Frederick F., Cook, Scott

12 Steps to Success Through Service

By Hopson, Barrie, Scally, Mike

Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)

By Whiteley, R. C., Hessan, Diane

Special Edition Using Microsoft CRM

By Brown, Laura, Gravely, John

The Ultimate CRM Handbook

By Freeland, John

Programming Microsoft Dynamics® CRM 4.0 (Pro-developer)

By Mike Snyder, Jim Steger, Brad Bosak, Corey O'Brien, Phil Richardson

Microsoft Dynamics® CRM 4.0 Step by Step

By Mike Snyder, Jim Steger, Kara O'Brien, Brendan Landers

mySAP CRM: Kundenbezogene Geschäftsprozesse mit SAP CRM 4.0 (SAP PRESS)

By Buck-Emden, Rudiger, Zencke, Peter

Free, Perfect and Now: A CEO's True Story

By Rodin, Robert

The New Age of Innovation: Driving Cocreated Value Through Global Networks

By C.K. Prahalad, M.S. Krishnan