books by subject
Customer Services
How Come You Can't Identify Your Key Customers?: The Essential Guide to Key Account Selection (If You're So Brilliant)
Delighting Your Customers: Keep your customers coming back, time and time again
Lean UX: Applying Lean Principles to Improve User Experience
Principles of Services Marketing
Up Close and Personal?: Customer Relationship Marketing at Work
Corporate Blogging for Dummies
Marketing and Selling Construction Services
Salesforce.com For Dummies
Creating New Clients: Marketing and Selling Professional Services
Services Marketing (Frameworks Series)
The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Customer Relationship Management: A Databased Approach
Call Centers For Dummies
Complexity Avalanche: Overcoming the Threat to Technology Adoption (Development Economics)
Service Management and Operations
Successful Customer Relationship Marketing
Customer Relationship Management (Briefcase Books Series)
Making Customer Satisfaction Happen
Customer Care
Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)
12 Steps to Success Through Service
Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
Special Edition Using Microsoft CRM
The Ultimate CRM Handbook
Programming Microsoft Dynamics® CRM 4.0 (Pro-developer)
Microsoft Dynamics® CRM 4.0 Step by Step
mySAP CRM: Kundenbezogene Geschäftsprozesse mit SAP CRM 4.0 (SAP PRESS)
Free, Perfect and Now: A CEO's True Story
