books by subject
Customer Services
The Complete Idiot's Guide to Great Customer Service
The Big Book of Customer Service Training Games (Big Book Series)
Relationship Marketing: Exploring Relational Strategies in Marketing
Services Management: the new paradigm in hospitality
Service Management and Marketing: A Customer Relationship Management Approach
Services Marketing Management Second Edition: A Strategic Perspective
The Mesh: Why the Future of Business is Sharing
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Understanding...keeping the Human Factor Alive in the digital age
Working in Partnership: Best Practice in Customer-Supplier Relations
Improving Food and Beverage Performance (Hospitality Managers' Pocket Books)
Riding the Tiger:: How to Execute Business Strategy in India
Simply Better: Winning and Keeping Customers by Delivering What Matters Most
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Key Account Management: Tools and Techniques for Achieving Profitable Key Supplier Status
Harvard Business Review on Increasing Customer Loyalty (Harvard Business Review Paperback Series)
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Bangalore Tiger: How Indian Tech Upstart Wipro is Rewriting the Rules of Global Competition
Build for Change: Revolutionizing Customer Engagement through Continuous Digital Innovation
Service Management and Marketing: Customer Management in Service
Services Marketing
Services Marketing (McGraw-Hill International Editions Series)
Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification (BUSINESS BOOKS)
Outside in: The Power of Putting Customers at the Center of Your Business
Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers
Coaching Knock Your Socks Off Service
Five Star Service: How to deliver exceptional customer service
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski (Knock Your Socks Off Series)
