books by subject
Customer Services
Cisco QOS Exam Certification Guide (IP Telephony Self-Study)
The Ultimate Question: Driving Good Profits and True Growth
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
The Grid: The Decision-making Tool for Every Business (Including Yours)
Customer Service: How to Achieve Total Customer Satisfaction
Improve Your Profits: Satisfying Customers
Competitive Customer Care: A Guide to Keeping Customers
Customer Relationship Management
Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life
Contemporary Services Marketing Management: A Reader
Unlocking Customer Value (Business guide)
Contemporary Cases in Sport: 1
Luxury Selling: Lessons from the world of luxury in selling high quality goods and services to high value clients
Customer Relationship Management, Second Edition: Concept, Strategy, and Tools
Service Quality
Keep the Right Customers: The Key Steps to Profitable Customer Retention
Customer Relationship Marketing (Marketing in Action Series)
CUSTOMER RELATIONSHIP MANAGEMENT
Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
Internal Marketing: Tools and Concepts for Customer-Focused Management (Chartered Institute of Marketing (Paperback))
Strategic Market Relationships - From Strategy to Implementation: Second Edition
Consumer Behavior
Incredible Customer Service
The Intention Economy: When Customers Take Charge
Successful Customer Care In A Week (Successful Business in a Week S.)
The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations
Language in Business, Language at Work
GoldMine 6 for Dummies
Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies
