books by subject
Customer Services
Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organization
Uncommon Practice: People Who Deliver a Great Brand Experience
Trend-Driven Innovation: Beat Accelerating Customer Expectations
Lovability: How to Build a Business That People Love and Be Happy Doing It
12 Steps to Success Through Service
Culting Of Brands, The
Bold: How to be Brave in Business and Win
Teach Yourself Successful Key Account Management in a Week
Principles of Services Marketing
The Experience Economy, Updated Edition
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)
Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book)
Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group)
Dealing with Difficult People
The Customer Connection
Meeting Customer Needs (CMI Open Learning Programme)
The Art of Giving Quality Service
Professional Service Firm 50 (Reinventing work)
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Principles of Services Marketing
How to sell with NLP: The Powerful Way to Guarantee Your Sales Success
Relationship Marketing: Management of Customer Relationships
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
The Customer Rules: The 39 essential rules for delivering sensational service
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
The Search for Value: Measuring the Company's Cost of Capital
Scoring Points: How Tesco Continues to Win Customer Loyalty
How to Win Customers and Keep Them for Life
The Future of Competition: Co-Creating Unique Value With Customers
