Customer Services

Attracting Perfect Customers

By Hall

UnMarketing: Stop Marketing. Start Engaging.

By Scott Stratten

Driving Loyalty

By Kirk Kazanjian

Family Fan Club

By Ure, Jean, Jean Ure

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

By Daniel T. Jones, James P. Womack

Building Brand Communities: How Organizations Succeed by Creating Belonging

By Carrie Melissa Jones