books by subject
Service Industry
The New Public Service
Managing Public Services: Dealing with Dogma
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
Understanding Nonprofit Funding: Managing Revenues in Social Services and Community Development
Lessons in Leadership: Meeting the Challenges of Public Service Management
The Appointed State
Ethical Management for the Public Services
Hodder Leisure and Tourism in Action: Event Management (Hodder GNVQ - Leisure & Tourism in Action S.)
Bureaucracy and Public Choice
Managing Strategy
Managing Strategy
Hotel, Hostel and Hospital Housekeeping
The Stasi: Myth and Reality
The Business of Government
Essentials of Services Marketing
Principles of Services Marketing
Service Management and Marketing: A Customer Relationship Management Approach
Fire Magic: Hijack to Mogadishu
Speaking Truth to Power: Two Decades of Analysis in the Department of Health
Value and Valuation of Natural Science Collections
Start Your Own Bar and Club: Sports Bars, Nightclubs, Neighborhood Bars, Wine Bars, and More
Start Your Own Coffee and Tea Shop: How to Start a Successful Coffee and Tea Shop
Performance Improvement in Hospitals and Health Systems
Turning the World Upside Down Again: Global health in a time of pandemics, climate change and political turmoil
The Reflecting Glass: Professional Coaching for Leadership Development
Managing Service Companies: Strategies for Success
The Future of Leisure Services
Turning the World Upside Down: The search for global health in the 21st Century
A. B. C. of Chairmanship
