books by subject
Service Industry
The New Public Service
Managing Public Services: Dealing with Dogma
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
Understanding Nonprofit Funding: Managing Revenues in Social Services and Community Development
Lessons in Leadership: Meeting the Challenges of Public Service Management
The Appointed State
Ethical Management for the Public Services
Hodder Leisure and Tourism in Action: Event Management (Hodder GNVQ - Leisure & Tourism in Action S.)
Bureaucracy and Public Choice
Managing Strategy
Managing Strategy
Hotel, Hostel and Hospital Housekeeping
The Stasi: Myth and Reality
The Business of Government
Essentials of Services Marketing
Principles of Services Marketing
