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Service Industry

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Services Marketing

By Valarie A. Zeithaml, Mary Jo Bitner

The Economics of the Welfare State

By N.A. Barr

Trigger Issues: Football

By Chris Brazier

Forte: Autobiography

By Charles Forte

Purchasing in Government

By P. Behan

BTEC National Travel and Tourism

By Ursula Woodhouse, Elise James, Joanne Thirlaway

Public Services and the 1990's: Issues in Public Services Finance and Management

By Reverend Dr John Wilson, Peter Hinton

Sport and International Development

By Roger Levermore, Aaron Beacom

Public Procurement's Place in the World: The Charge Towards Sustainability and Innovation

By G. Piga, F. Decarolis, M. Frey

A Handbook of Leisure Studies

By C. Rojek, S. Shaw, A. Veal

Latin American Urban Development into the Twenty First Century: Towards a Renewed Perspective on the City

By D. Rodgers, J. Beall, R. Kanbur

The Economics of Welfare

By A. Pigou

Performance Information in the Public Sector: How it is Used

By Wouter van Dooren, Steven Van de Walle

Competitive Strategies for Service Organisations

By John McManus, Neil Botten

The Welfare State as Crisis Manager: Explaining the Diversity of Policy Responses to Economic Crisis

By P. Starke, A. Kaasch, F. Van Hooren

The Global Economic Crisis and the Future of Migration: Issues and Prospects: What will migration look like in 2045?

By Bimal Ghosh

Migration States and Welfare States: Why Is America Different from Europe?

By A. Razin, E. Sadka

Innovation in India: The Future of Offshoring

By Suseela Yesudian

Evaluation Frameworks for Development Programmes and Projects

By Reider Dale

Begin Hairdressing L1: the Official Guide to Level 1

By Martin Green

Lessons in Leadership: Meeting the Challenges of Public Service Management

By Eileen Milner, Paul Joyce (Nottingham Trent University, UK)

Understanding Nonprofit Funding: Managing Revenues in Social Services and Community Development

By Kirsten A. Gronbjerg

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

By Sasser Jr., W. Earl, Schlesinger, Leonard A., Heskett, James L.

Managing Public Services: Dealing with Dogma

By Reverend Dr John Wilson

The New Public Service

By Paul C. Light

Social Housing: An Introduction

By Harriott, Mr Stephen, Matthews, Mrs Lesley

BTEC Level 2 First Public Services

By Marilyn Breeze, Margaret Cronin, Alan Spafford

Delivering Welfare 2/E

By Tony Butcher

SPA: The Official Guide to Spa Therapy at Levels 2 & 3

By Joan Scott (South Trafford College), Andrea Harrison (South Trafford College)

VTCT Level 2 Higher Diploma in Hair and Beauty Studies Student Book

By Taylor, Samantha