books by subject
Service Industry
Of Lions and Dung Beetles: A Man in the Middle of Colonial Administration in Kenya
Managing and Leading in the Allied Health Professions
Service Delivery: Part 17
New Managerialism
Mental Illness: Key Area Handbook
The New Politics of Surveillance and Visibility
Missionaries and Mandarins: Feminist engagement with development institutions
Managing Core Public Services
Terence Conran
Money and Power: How Goldman Sachs Came to Rule the World
Start and Run A Successful Cleaning Business: The essential guide to building a profitable company
Cases in Hospitality Management: A Critical Incident Approach
Management of Food and Beverage Operations
Food Service Operations: Planning and Control
Football Supporters and the Game, 1885-1985
Limey Gumshoe: The hapless adventures of a high-visibility undercover detective
The Public Sector: Managing the Unmanageable
Bureaucracy and Public Choice
Fire Magic: Hijack to Mogadishu
Service Management and Marketing: A Customer Relationship Management Approach
Principles of Services Marketing
Essentials of Services Marketing
The Business of Government
The Stasi: Myth and Reality
Hotel, Hostel and Hospital Housekeeping
Managing Strategy
Managing Strategy
The New Public Service
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
