Service Industry

Managing Strategy

By David Watson

Bureaucracy and Public Choice

By Jan-Erik Lane

Hodder Leisure and Tourism in Action: Event Management (Hodder GNVQ - Leisure & Tourism in Action S.)

By Betteridge, Debbie

Ethical Management for the Public Services

By Alan Lawton

The Appointed State

By Skelcher

Lessons in Leadership: Meeting the Challenges of Public Service Management

By Eileen Milner, Paul Joyce (Nottingham Trent University, UK)

Understanding Nonprofit Funding: Managing Revenues in Social Services and Community Development

By Kirsten A. Gronbjerg

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

By Sasser Jr., W. Earl, Schlesinger, Leonard A., Heskett, James L.

Managing Public Services: Dealing with Dogma

By Reverend Dr John Wilson

The New Public Service

By Paul C. Light

Social Housing: An Introduction

By Harriott, Mr Stephen, Matthews, Mrs Lesley

BTEC Level 2 First Public Services

By Marilyn Breeze, Margaret Cronin, Alan Spafford

Delivering Welfare 2/E

By Tony Butcher

SPA: The Official Guide to Spa Therapy at Levels 2 & 3

By Joan Scott (South Trafford College), Andrea Harrison (South Trafford College)

Begin Hairdressing L1: the Official Guide to Level 1

By Martin Green

The City & Guilds Textbook: Level 2 NVQ Diploma in Hairdressing

By Keryl Titmus

The City & Guilds A-Z: Hairdressing

By Dawn Buttle

S/NVQ Level 3 Hairdressing Candidate Handbook

By Helen Stewart, Gilly Ford

The City & Guilds Textbook: Level 3 VRQ Diploma in Beauty Therapy: Includes Spa Units

By Dee Gerrard, Beckmann, et al.

Professional Hairdressing

By Martin Green, Leo Palladino

VTCT Level 1 Foundation Diploma in Hair and Beauty Studies Student Book

By Samantha Taylor

The Public Sector Fox

By Marcial Boo, Alexander Stevenson

Methods of Dynamic Economics

By J. R. Hicks

Economics as a Science of Human Behaviour: Towards a New Social Science Paradigm

By Bruno S. Frey

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

By Guidara, Will

Landmark Geography – Leisure, Recreation and Tourism (Collins A Level Geography)

By Prosser, Robert

Services Marketing

By Valarie A. Zeithaml, Mary Jo Bitner

Trigger Issues: Football

By Chris Brazier

The Economics of the Welfare State

By N.A. Barr

THE GROWTH OF THE PUBLIC SECTOR: Theories and International Evidence

By Norman Gemmell