books by subject
Service Industry
HAIRDRESSING: THE FOUNDATIONS
Renewing Public Management: An Agenda for Local Governance (Managing Local Government)
Financial Management in Local Government (Managing Local Government)
Public Relations in Local Government:Strategic Approaches to Better Communications (Managing Local Government)
Human Resource Management in Local Government (Managing Local Government)
Management in the Public Sector: Challenge and Change
BTEC Level 3 National Public Services Student Book 1 (Level 3 BTEC National Public Service)
From Salon to Celebrity: The British Hairdressing Story
Introduction to Social Administration in Britain
What Went Wrong?: Case Studies of Process Plant Disasters
Services Marketing Management Second Edition: A Strategic Perspective
Communication (Core Skills for Service GNVQs S.)
Public Sector Management: Theory, Critique and Practice (Published in association with The Open University)
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Organisation and Management in the Public Sector
New Public Sector Marketing
The State Nobility: Elite Schools in the Field of Power
Healthcare.com: Rx for Reform
Practical Process Improvement in the Public Sector: A complete toolbox guide for Lean, Six Sigma and Minitab
Headspace: Sniffer Dogs, Spy Bees and One Woman's Adventures in the Surveillance Society
Policy Change And Learning: An Advocacy Coalition Approach (Theoretical Lenses on Public Policy)
Evidence-Based Management: A Practical Guide for Health Professionals (National Health Informatics Collection)
Rural Healthcare
The Business Planning Tool Kit: A Workbook For The Primary Care Team (Radcliffe Primary Care)
Shadow State: Inside the Secret Companies that Run Britain
Marketing and Healthcare Organizations
Level 2 NVQ/SVQ Diploma Beauty Therapy Candidate Handbook 3rd edition (NVQ L2 Hair & Beauty)
The Official Guide to to S/NVQ Level 2 (Hairdressing: The Foundations)
NVQ/SVQ Level 3 Hairdressing (with Barbering and African Type Hair Units), 2nd edition
