books by subject
Service Industry
The Reflecting Glass: Professional Coaching for Leadership Development
Turning the World Upside Down Again: Global health in a time of pandemics, climate change and political turmoil
Performance Improvement in Hospitals and Health Systems
Start Your Own Coffee and Tea Shop: How to Start a Successful Coffee and Tea Shop
Start Your Own Bar and Club: Sports Bars, Nightclubs, Neighborhood Bars, Wine Bars, and More
Value and Valuation of Natural Science Collections
Speaking Truth to Power: Two Decades of Analysis in the Department of Health
Fire Magic: Hijack to Mogadishu
Service Management and Marketing: A Customer Relationship Management Approach
Principles of Services Marketing
Essentials of Services Marketing
The Business of Government
The Stasi: Myth and Reality
Hotel, Hostel and Hospital Housekeeping
Managing Strategy
Managing Strategy
Bureaucracy and Public Choice
Hodder Leisure and Tourism in Action: Event Management (Hodder GNVQ - Leisure & Tourism in Action S.)
Ethical Management for the Public Services
The Appointed State
Lessons in Leadership: Meeting the Challenges of Public Service Management
Understanding Nonprofit Funding: Managing Revenues in Social Services and Community Development
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
Managing Public Services: Dealing with Dogma
The New Public Service
Social Housing: An Introduction
Purchasing in Government
Public Services and the 1990's: Issues in Public Services Finance and Management
BTEC National Travel and Tourism
