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Service Industry

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Body Massage for the Beauty Therapist

By Audrey Githa Goldberg

Driving Loyalty

By Kirk Kazanjian

Hair Structure and Chemistry Simplified

By A.H. Powitt

Milady's Skin Care and Cosmetic Ingredients Dictionary

By Natalia Michalun, M. Varinia Michalun

Not for Sale!: Manchester United, Murdoch and the Defeat of BSkyB

By Andy Walsh, Adam Brown

The Soul of the Firm

By C. William Pollard

A. B. C. of Chairmanship

By Walter MacLennan Citrine

Turning the World Upside Down: The search for global health in the 21st Century

By Nigel Crisp (House of Lords and All Party Parliamentary Group on Global Health, London, UK)

The Future of Leisure Services

By Judy White, John Benington

Managing Service Companies: Strategies for Success

By Economist Intelligence Unit

The Reflecting Glass: Professional Coaching for Leadership Development

By West, L., Milan, M.

Turning the World Upside Down Again: Global health in a time of pandemics, climate change and political turmoil

By Nigel Crisp (House of Lords and All Party Parliamentary Group on Global Health, London, UK)

Performance Improvement in Hospitals and Health Systems

By James Langabeer II

Start Your Own Coffee and Tea Shop: How to Start a Successful Coffee and Tea Shop

By Emma Mills, Michelle Rosenberg

Start Your Own Bar and Club: Sports Bars, Nightclubs, Neighborhood Bars, Wine Bars, and More

By Liane Cassavoy

Value and Valuation of Natural Science Collections

By John R. Nudds, Charles Pettitt

Speaking Truth to Power: Two Decades of Analysis in the Department of Health

By Clive Smee

Fire Magic: Hijack to Mogadishu

By Barry Davies

Service Management and Marketing: A Customer Relationship Management Approach

By Grönroos, Christian

Principles of Services Marketing

By Adrian Palmer

Essentials of Services Marketing

By Jochen Wirtz, Patricia Chew, Christopher H Lovelock

The Business of Government

By Dennis J. Derbyshire

The Stasi: Myth and Reality

By Mike Dennis, Norman Laporte

Hotel, Hostel and Hospital Housekeeping

By Joan C. Branson, Margaret Lennox

Managing Strategy

By David Watson

Managing Strategy

By David Watson

Bureaucracy and Public Choice

By Jan-Erik Lane

Hodder Leisure and Tourism in Action: Event Management (Hodder GNVQ - Leisure & Tourism in Action S.)

By Betteridge, Debbie

Ethical Management for the Public Services

By Alan Lawton

The Economics of Welfare

By A. Pigou