Service Industry

Begin Hairdressing!

By Martin Green

Employee Relations in the Public Services: Themes and Issues

By Susan Corby, Geoff White (University of Greenwich Business School, UK)

Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service

By Janet V. Denhardt, Austin Lane Crothers

Decentralising Public Service Management

By Johnston Birchall, Keith Putman, Christopher Pollitt

Labour Market Flexibility and Pension Reforms: Flexible Today, Secure Tomorrow?

By K. Hinrichs, M. Jessoula

The Growth of Public Expenditure in the United Kingdom from 1870 to 2005

By Clive Lee

Public Sector Management: Mission Impossible?

By Ian Chaston (University of Auckland, Auckland)

Delivering Sustainable Growth in Africa: African Farmers and Firms in a Changing World

By Takahiro Fukunishi

Assembling Health Care Organizations: Practice, Materiality and Institutions

By K. Lindberg, A. Styhre, Kenneth A. Loparo

The New Civil Service

By Jon Tonge

Implementing Change in the NHS: A Guide for General Managers

By P. Spurgeon, Fred Barwell

Quality Indicators for General Practice

By Jenny Hacker

Priority Setting in Action: Purchasing Dilemmas

By Frank Honigsbaum, John Richards, Chris Ham

An Introduction to Health Economics

By M.F. Drummond

Good to Great and the Social Sectors: A Monograph to Accompany Good to Great

By Collins, Jim

Gestapo

By Butler, Rupert

Betrayed: Politics, Power, and Prosperity

By S. Kaplan

Special Events: The Brave New World for Bolder and Better Live Events, EMEA Edition

By Seungwon Lee, Joe Goldblatt (Johnson and Wales University, Providence, Rhode Island)

Ashes To Admin: Tales from the Caseload of a Council Funeral Officer

By Evie King

Gestapo

By Rupert Butler

Public Services: Student Book (Btec Level 3 National Public Services 2.)

By Gray, Debra

Migrant Nurses: Motivation, Integration and Contribution

By Winkelmann-Gleed, Andrea, Hakesley-Brown, Roswyn, Atkin, Karen

What works?: Evidence-based policy and practice in public services

By Davies, Huw T.O., Nutley, Sandra M., Smith, Peter C.

Managing Complex Networks: Strategies for the Public Sector

By Kickert, Walter J M, Klijn, Erik-Hans, Koppenjan, Joop F M

Political Economy and the Changing Global Order

By Stubbs, Richard, Underhill, Geoffrey R.D.

The Bodyguard's Story: Diana, the Crash and the Sole Survivor

By Trevor Rees-Jones, Moira Johnston

In Defense of Civilization: How Our Past Can Renew Our Present

By Michael RJ Bonner

Services Marketing: United States Edition

By Christopher H. Lovelock, Jochen Wirtz

Medical Records Use and Abuse

By Heidi Tranberg, Jem Rashbass

The Business of Bridal Beauty

By Maurer, Getchen