books by subject
Quality Management

I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations

Managing Project Quality (Project Management Essential Library)

Managing Quality

Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement (GENERAL FINANCE & INVESTING)

Lean Six Sigma Business Transformation For Dummies

Understanding Business Process Re-engineering In A Week (IAW)

Project Leadership (GENERAL FINANCE & INVESTING)

Tqm: Text with Cases

Teams at the Top: Unleashing the Potential of Both Teams and Individual Leaders

Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization (The McGraw-Hill Professional Education Series)

Business Logistics Management: International Edition

Quality of Service: Delivering QoS on the Internet and in Corporate Networks

Business Process Management: Practical Guidelines to Successful Implementations

Managing Quality

Personal and Organizational Transformations: The True Challenge of Continual Quality Improvement (The McGraw-Hill Developing Organizations Series)

Relationship Marketing: Bringing quality, customer service and marketing together (Professional Development S.)

Production and Operations Management: Manufacturing and Non-manufacturing

Essentials of Total Quality Management (The WorkSmart series)

The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance (GENERAL FINANCE & INVESTING)

Deming's 14 Points Applied to Services (Quality and Reliability)

Juran on Quality by Design: The New Steps for Planning Quality Into Goods and Services

Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results

Measuring Performance: Using the New Metrics to Deploy Strategy and Improve Performance

Lean Six Sigma: Combining Six Sigma Quality with Lean Production Speed (GENERAL FINANCE & INVESTING)

Lean Six Sigma For Dummies, Portable Edition

The Customer Connection

The PDMA Handbook of New Product Development

Six Sigma for the Shopfloor: A Pocket Guide

Management for Quality Improvement: The 7 New QC Tools
