Quality Management

Learning to See: Value Stream Mapping to Add Value and Eliminate Muda

By Rother, Mike, Shook, John

Project Leadership (GENERAL FINANCE & INVESTING)

By Lewis, James P.

Tqm: Text with Cases

By Oakland, John S.

Teams at the Top: Unleashing the Potential of Both Teams and Individual Leaders

By Katzenbach, Jon R.

Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization (The McGraw-Hill Professional Education Series)

By Brue, Greg

Business Logistics Management: International Edition

By Ballou, Ronald H.

Quality of Service: Delivering QoS on the Internet and in Corporate Networks

By Ferguson, Paul, Huston, Geoff

Business Process Management: Practical Guidelines to Successful Implementations

By Jeston, John, Nelis, Johan

Managing Quality

By Dale, Barrie G.

Personal and Organizational Transformations: The True Challenge of Continual Quality Improvement (The McGraw-Hill Developing Organizations Series)

By Fisher, Dalmar, Torbert, WILLIAM

Relationship Marketing: Bringing quality, customer service and marketing together (Professional Development S.)

By Christopher, Martin, Payne, Adrian, Ballantyne, David

Production and Operations Management: Manufacturing and Non-manufacturing

By Dilworth, James B.

Essentials of Total Quality Management (The WorkSmart series)

By Williams, Richard L.

I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations

By Seddon, John

Six Sigma Project Management: A Pocket Guide

By Lowenthal, Jeffrey N.

Six Sigma for the Shopfloor: A Pocket Guide

By Munro, Roderick A.

Management for Quality Improvement: The 7 New QC Tools

By Mizuno, Sigeru

The Supply Chain Manager's Problem-Solver: Maximizing the Value of Collaboration and Technology: 25 (Resource Management)

By Poirier, Charles C.

Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results

By Niven, Paul R.

Strategies for Quality Improvement: TQM, Reengineering and ISO 9000

By Harry Costin

Quality Control Handbook

By J. M. Juran

Creating Culture Change: Key to Successful Total Quality Management

By Atkinson, Philip E.

Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs

By Parmenter, David

Zero Quality Control: Source Inspection and the Poka-Yoke System

By Shigeo Shingo, Shingo, Shigeo

Six SIGMA for Managers (Briefcase Books Series)

By Greg Brue, Brue, Greg, Formisano, Roger A., Brue Greg

Deming's 14 Points Applied to Services (Quality and Reliability)

By Rosander, Arlyn Custer, A. C.

Juran on Quality by Design: The New Steps for Planning Quality Into Goods and Services

By Juran, J.M.

Handbook of Quality Tools: The Japanese Approach

By Asaka, Tetsuichi, Ozeki, Kazuo

The PDMA Handbook of New Product Development

By Rosenau, Milton D., Griffin, Abbie, Castellion, George A., Anschuetz, Ned F.

The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance (GENERAL FINANCE & INVESTING)

By Pande, Peter S., Neuman, Robert P., Cavanagh, Roland R.