Quality Management

Six Sigma Project Management: A Pocket Guide

By Lowenthal, Jeffrey N.

Managing Quality

By Kelemen, Mihaela L

Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement (GENERAL FINANCE & INVESTING)

By Harrington, H. James, Esseling, K. C., Nimwegen, VAN

Lean Six Sigma Business Transformation For Dummies

By Burghall, Roger

Understanding Business Process Re-engineering In A Week (IAW)

By Macdonald, John, of Management, Institute

Project Leadership (GENERAL FINANCE & INVESTING)

By Lewis, James P.

Tqm: Text with Cases

By Oakland, John S.

Teams at the Top: Unleashing the Potential of Both Teams and Individual Leaders

By Katzenbach, Jon R.

Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization (The McGraw-Hill Professional Education Series)

By Brue, Greg

Business Logistics Management: International Edition

By Ballou, Ronald H.

Quality of Service: Delivering QoS on the Internet and in Corporate Networks

By Ferguson, Paul, Huston, Geoff

Business Process Management: Practical Guidelines to Successful Implementations

By Jeston, John, Nelis, Johan

Managing Quality

By Dale, Barrie G.

Personal and Organizational Transformations: The True Challenge of Continual Quality Improvement (The McGraw-Hill Developing Organizations Series)

By Fisher, Dalmar, Torbert, WILLIAM

Relationship Marketing: Bringing quality, customer service and marketing together (Professional Development S.)

By Christopher, Martin, Payne, Adrian, Ballantyne, David

Production and Operations Management: Manufacturing and Non-manufacturing

By Dilworth, James B.

Essentials of Total Quality Management (The WorkSmart series)

By Williams, Richard L.

I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations

By Seddon, John

The PDMA Handbook of New Product Development

By Rosenau, Milton D., Griffin, Abbie, Castellion, George A., Anschuetz, Ned F.

Six SIGMA for Managers (Briefcase Books Series)

By Greg Brue, Brue, Greg, Formisano, Roger A., Brue Greg

Deming's 14 Points Applied to Services (Quality and Reliability)

By Rosander, Arlyn Custer, A. C.

Juran on Quality by Design: The New Steps for Planning Quality Into Goods and Services

By Juran, J.M.

Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results

By Niven, Paul R.

Measuring Performance: Using the New Metrics to Deploy Strategy and Improve Performance

By Frost, Dr. Bob

Lean Six Sigma: Combining Six Sigma Quality with Lean Production Speed (GENERAL FINANCE & INVESTING)

By George, Michael L.

Lean Six Sigma For Dummies, Portable Edition

By Morgan, John

The Customer Connection

By Guaspari, John

Management for Quality Improvement: The 7 New QC Tools

By Mizuno, Sigeru

The Supply Chain Manager's Problem-Solver: Maximizing the Value of Collaboration and Technology: 25 (Resource Management)

By Poirier, Charles C.

Learning to See: Value Stream Mapping to Add Value and Eliminate Muda

By Rother, Mike, Shook, John