Quality Management

How to Eat an Elephant: A Slice-by-slice Guide to Total Quality Management

By John Gilbert

Managing Operations

By Bob Johnson, Alan Hart

Implementing Total Quality Management (Financial Times Series)

By Lesley Munro-Faure, Malcolm Munro-Faure, Munro-Faure, Lesley, Malcolm

Achieving Quality Standards: Step-by-step Guide to BS5750/ISO 9000

By Lesley Munro-Faure, Malcolm Munro-Faure

Putting Total Quality Management to Work: What TQM Means, How to Use it and How to Sustain it Over the Long Run

By Marshall Sashkin, Kenneth Kiser

Taking the Mystery Out of TQM: Practical Guide to Total Quality Management

By Peter Capezio, Debra L. Morehouse

Benchmarking: Adding Distinctive Value to Every Aspect of Your Business

By Carol J. McNair, Kathleen H.J. Leibfried

Top Class Competitors: How Nations, Firms, and Individuals Succeed in the New World of Competitiveness

By Stephane Garelli (IMD International Business School, Lausanne, Switzerland)

Statistical Process Control

By John Oakland, Roy F. Followell, Garland H. Followell

Lean Six Sigma For Dummies

By John Morgan, Martin Brenig-Jones

Lean Six Sigma

By Michael George

The PDMA Handbook of New Product Development

By Rosenau, Milton D., Griffin, Abbie, Castellion, George A., Anschuetz, Ned F.

The Customer Connection

By Guaspari, John

Lean Six Sigma For Dummies, Portable Edition

By Morgan, John

Lean Six Sigma: Combining Six Sigma Quality with Lean Production Speed (GENERAL FINANCE & INVESTING)

By George, Michael L.

Measuring Performance: Using the New Metrics to Deploy Strategy and Improve Performance

By Frost, Dr. Bob

Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results

By Niven, Paul R.

Juran on Quality by Design: The New Steps for Planning Quality Into Goods and Services

By Juran, J.M.

Deming's 14 Points Applied to Services (Quality and Reliability)

By Rosander, Arlyn Custer, A. C.

Six SIGMA for Managers (Briefcase Books Series)

By Greg Brue, Brue, Greg, Formisano, Roger A., Brue Greg

Zero Quality Control: Source Inspection and the Poka-Yoke System

By Shigeo Shingo, Shingo, Shigeo

Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs

By Parmenter, David

Creating Culture Change: Key to Successful Total Quality Management

By Atkinson, Philip E.

Quality Control Handbook

By J. M. Juran

Strategies for Quality Improvement: TQM, Reengineering and ISO 9000

By Harry Costin

Managing Total Quality

By Logothetis

Hospital-wide Quality Assurance

By C.R.M. Wilson

The Basics of Process Improvement

By Tristan Boutros (Senior Vice President, Technology Operations, Process Improvement & Chief Program Officer -- Warner Music Group, NY, USA), Jennifer Cardella

SAP R/3 Quality Management: Making it work for your business

By Michael Holzer, Michael Schramm

Design in Business

By Margaret Bruce, John Bessant