Quality Management

Practising Quality Assurance in Social Care (Post-qualifying Social Work Practice)

By Hafford-Letchfield, Trish

Social Entrepreneurship: New Models of Sustainable Social Change

By Alex Nicholls (, University Lecturer in Social Entrepreneurship, Skoll Centre for Social Entrepreneurship, the Said Business School, University of Oxford)

Moral Intelligence: Enhancing Business Performance and Leadership Success (Paperback)

By Doug Lennick, Fred Kiel

Quality and Reliability: Integrated Approach

By Charles Stanley Smith

Performance Measurement and Evaluation

By Jacky Holloway, Jenny Lewis, Geoff Mallory

Benchmarking for Best Practice

By Mohamed Zairi

Quality costing

By Dale, Barrie G., Plunkett, J.J.

Personal Styles & Effective Performance

By David W. Merrill, Roger H. Reid

Operations Management: Concepts, Methods and Strategies

By Mark A. Vonderembse, G.P. White

Applied Production and Operations Management

By James R. Evans, etc.

Operations Management: Concepts in Manufacturing and Services

By Robert E. Markland, Shawnee Vickery, Robert L. Davis

Managing Quality Fads: How American Business Learned to Play the Quality Game

By Robert E. Cole (Lorraine Tyson Mitchell II Professor of Leadership and Communication, Walter A. Haas School of Business, Lorraine Tyson Mitchell II Professor of Leadership and Communication, University of California, ...

Assessing Business Excellence: A Guide to Self-assessment

By Les Porter, Steve Tanner

Business Process Benchmarks

By Camp

Quality Networking in Europe

By Paul Kunst, Jos Lemmink, Ruth Prins

Statistical Method from the Viewpoint of Quality Control

By Walter A. Shewhart

Operations Management: Sustainability and Supply Chain Management, Global Edition

By Jay Heizer, Barry Render, Chuck Munson

Geographical Indications and International Agricultural Trade: The Challenge for Asia

By L. Augustin-Jean, H. Ilbert, N. Saavedra-Rivano

Six Sigma for Green Belts and Champions: Foundations, DMAIC, Tools, Cases, and Certification

By Howard S. Gitlow, David M. Levine

Business Mathematics and Statistics

By Francis, Andre

Applied Qualitative Research Design: A Total Quality Framework Approach

By Margaret R. Roller, Paul J. Lavrakas

Guidelines for Sensory Analysis in Food Product Development and Quality Control

By D. Lyon, etc.

Design in Business

By Margaret Bruce, John Bessant

SAP R/3 Quality Management: Making it work for your business

By Michael Holzer, Michael Schramm

The Basics of Process Improvement

By Tristan Boutros (Senior Vice President, Technology Operations, Process Improvement & Chief Program Officer -- Warner Music Group, NY, USA), Jennifer Cardella

BS ISO/575O 9000 Made Easy: A Practical Guide to Quality Standards

By Kit Sadgrove

The New Lean Toolbox: Towards Fast, Flexible Flow

By John Bicheno

Lean Six Sigma

By Michael George

Effective Management Skills: Managing Work

Quality: Total Customer Service

By Lynda King Taylor