Quality Management

The Basics of FMEA, 2nd Edition

By Raymond J. Mikulak (Resource Engineering, Tolland, Connecticut, USA), Robin McDermott (Resource Engineering, Michael Beauregard (Resource Engineering

Performance Improvement in Hospitals and Health Systems

By James Langabeer II

Monitoring Education: Indicators, Quality and Effectiveness (School Development)

By Fitzgibbon, Carol Taylor

Complete Quality Manual: A Blueprint For Producing Your Own Quality System (Financial Times Series)

By Mcgoldrick

Quality Without Tears: The Art of Hassle-Free Management

By Philip Crosby

Practising Quality Assurance in Social Care (Post-qualifying Social Work Practice)

By Hafford-Letchfield, Trish

Social Entrepreneurship: New Models of Sustainable Social Change

By Alex Nicholls (, University Lecturer in Social Entrepreneurship, Skoll Centre for Social Entrepreneurship, the Said Business School, University of Oxford)

Moral Intelligence: Enhancing Business Performance and Leadership Success (Paperback)

By Doug Lennick, Fred Kiel

Quality and Reliability: Integrated Approach

By Charles Stanley Smith

Performance Measurement and Evaluation

By Jacky Holloway, Jenny Lewis, Geoff Mallory

Benchmarking for Best Practice

By Mohamed Zairi

Quality costing

By Dale, Barrie G., Plunkett, J.J.

Personal Styles & Effective Performance

By David W. Merrill, Roger H. Reid

Operations Management: Concepts, Methods and Strategies

By Mark A. Vonderembse, G.P. White

Applied Production and Operations Management

By James R. Evans, etc.

Operations Management: Concepts in Manufacturing and Services

By Robert E. Markland, Shawnee Vickery, Robert L. Davis

Managing Quality Fads: How American Business Learned to Play the Quality Game

By Robert E. Cole (Lorraine Tyson Mitchell II Professor of Leadership and Communication, Walter A. Haas School of Business, Lorraine Tyson Mitchell II Professor of Leadership and Communication, University of California, ...

Assessing Business Excellence: A Guide to Self-assessment

By Les Porter, Steve Tanner

Business Process Benchmarks

By Camp

The Basics of Process Improvement

By Tristan Boutros (Senior Vice President, Technology Operations, Process Improvement & Chief Program Officer -- Warner Music Group, NY, USA), Jennifer Cardella

Statistical Process Control

By John Oakland, Roy F. Followell, Garland H. Followell

Lean Six Sigma For Dummies

By John Morgan, Martin Brenig-Jones

Cases in Operations Management

By Robert Johnston, Stuart Chambers, Nigel Slack, Alan Harrison, Christine Harland

Business Mathematics and Statistics

By Francis, Andre

Applied Qualitative Research Design: A Total Quality Framework Approach

By Margaret R. Roller, Paul J. Lavrakas

Guidelines for Sensory Analysis in Food Product Development and Quality Control

By D. Lyon, etc.

Design in Business

By Margaret Bruce, John Bessant

SAP R/3 Quality Management: Making it work for your business

By Michael Holzer, Michael Schramm

Implementing Six Sigma: Smarter Solutions Using Statistical Methods

Lean Six Sigma for Service

By Michael George