Quality Management

Implementing Total Quality Management (Financial Times Series)

By Lesley Munro-Faure, Malcolm Munro-Faure, Munro-Faure, Lesley, Malcolm

Managing Operations

By Bob Johnson, Alan Hart

How to Eat an Elephant: A Slice-by-slice Guide to Total Quality Management

By John Gilbert

Scaling up Excellence

By Hayagreeva Rao, Robert I. Sutton

Operations Management

By William J. Stevenson

Principles Of Operations Manangement

By Mike Harrison

Relationship Marketing

By Helen Peck, Martin Christopher, Moira Clark, Adrian Payne