Quality Management

Six SIGMA for Managers (Briefcase Books Series)

By Greg Brue, Brue, Greg, Formisano, Roger A., Brue Greg

Essentials of Total Quality Management (The WorkSmart series)

By Williams, Richard L.

I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations

By Seddon, John

Six Sigma Project Management: A Pocket Guide

By Lowenthal, Jeffrey N.

Six Sigma for the Shopfloor: A Pocket Guide

By Munro, Roderick A.

Management for Quality Improvement: The 7 New QC Tools

By Mizuno, Sigeru

The Supply Chain Manager's Problem-Solver: Maximizing the Value of Collaboration and Technology: 25 (Resource Management)

By Poirier, Charles C.

Learning to See: Value Stream Mapping to Add Value and Eliminate Muda

By Rother, Mike, Shook, John

Seeing the Whole: Mapping the Extended Value Stream

By Jones, Daniel T., Womack, James P.

Handbook of Quality Tools: The Japanese Approach

By Asaka, Tetsuichi, Ozeki, Kazuo

The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance (GENERAL FINANCE & INVESTING)

By Pande, Peter S., Neuman, Robert P., Cavanagh, Roland R.

The PDMA Handbook of New Product Development

By Rosenau, Milton D., Griffin, Abbie, Castellion, George A., Anschuetz, Ned F.

The Customer Connection

By Guaspari, John

Lean Six Sigma For Dummies, Portable Edition

By Morgan, John

Lean Six Sigma: Combining Six Sigma Quality with Lean Production Speed (GENERAL FINANCE & INVESTING)

By George, Michael L.

Measuring Performance: Using the New Metrics to Deploy Strategy and Improve Performance

By Frost, Dr. Bob

Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results

By Niven, Paul R.

Juran on Quality by Design: The New Steps for Planning Quality Into Goods and Services

By Juran, J.M.

Deming's 14 Points Applied to Services (Quality and Reliability)

By Rosander, Arlyn Custer, A. C.

Quality: Total Customer Service

By Lynda King Taylor

The Basics of Process Improvement

By Tristan Boutros (Senior Vice President, Technology Operations, Process Improvement & Chief Program Officer -- Warner Music Group, NY, USA), Jennifer Cardella

BS ISO/575O 9000 Made Easy: A Practical Guide to Quality Standards

By Kit Sadgrove

The New Lean Toolbox: Towards Fast, Flexible Flow

By John Bicheno

Six Sigma for Green Belts and Champions: Foundations, DMAIC, Tools, Cases, and Certification

By Howard S. Gitlow, David M. Levine

Assessing Business Excellence

By Les Porter, Steve Tanner

Lean Six Sigma for Service

By Michael George

The Power of Six Sigma: An Inspiring Tale of How Six Sigma is Transforming the Way We Work

By Subir Chowdhury

Implementing Six Sigma: Smarter Solutions Using Statistical Methods

Effective Management Skills: Managing Work

Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs

By Parmenter, David