Quality Management

Measuring Performance: Using the New Metrics to Deploy Strategy and Improve Performance

By Frost, Dr. Bob

Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results

By Niven, Paul R.

Juran on Quality by Design: The New Steps for Planning Quality Into Goods and Services

By Juran, J.M.

Deming's 14 Points Applied to Services (Quality and Reliability)

By Rosander, Arlyn Custer, A. C.

Six SIGMA for Managers (Briefcase Books Series)

By Greg Brue, Brue, Greg, Formisano, Roger A., Brue Greg

Zero Quality Control: Source Inspection and the Poka-Yoke System

By Shigeo Shingo, Shingo, Shigeo

Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs

By Parmenter, David

Creating Culture Change: Key to Successful Total Quality Management

By Atkinson, Philip E.

Quality Control Handbook

By J. M. Juran

Strategies for Quality Improvement: TQM, Reengineering and ISO 9000

By Harry Costin

Managing Total Quality

By Logothetis

Hospital-wide Quality Assurance

By C.R.M. Wilson

Lean Six Sigma

By Michael George

Benchmarking for Best Practice

By Mohamed Zairi

Monitoring Education: Indicators, Quality and Effectiveness (School Development)

By Fitzgibbon, Carol Taylor

Complete Quality Manual: A Blueprint For Producing Your Own Quality System (Financial Times Series)

By Mcgoldrick

Quality Without Tears: The Art of Hassle-Free Management

By Philip Crosby

Practising Quality Assurance in Social Care (Post-qualifying Social Work Practice)

By Hafford-Letchfield, Trish

Social Entrepreneurship: New Models of Sustainable Social Change

By Alex Nicholls (, University Lecturer in Social Entrepreneurship, Skoll Centre for Social Entrepreneurship, the Said Business School, University of Oxford)

Moral Intelligence: Enhancing Business Performance and Leadership Success (Paperback)

By Doug Lennick, Fred Kiel

Quality and Reliability: Integrated Approach

By Charles Stanley Smith

Performance Measurement and Evaluation

By Jacky Holloway, Jenny Lewis, Geoff Mallory

Applied Production and Operations Management

By James R. Evans, etc.

Business Process Benchmarks

By Camp

Assessing Business Excellence: A Guide to Self-assessment

By Les Porter, Steve Tanner

Managing Quality Fads: How American Business Learned to Play the Quality Game

By Robert E. Cole (Lorraine Tyson Mitchell II Professor of Leadership and Communication, Walter A. Haas School of Business, Lorraine Tyson Mitchell II Professor of Leadership and Communication, University of California, ...

Operations Management: Concepts in Manufacturing and Services

By Robert E. Markland, Shawnee Vickery, Robert L. Davis

Personal Styles & Effective Performance

By David W. Merrill, Roger H. Reid

Quality costing

By Dale, Barrie G., Plunkett, J.J.

Performance Improvement in Hospitals and Health Systems

By James Langabeer II