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Service Industry

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The Marketing of Services

By Donald W. Cowell

Quality Indicators for General Practice

By Jenny Hacker

Medical Records Use and Abuse

By Heidi Tranberg, Jem Rashbass

Service Management: With Student CD-Rom

By James A. Fitzsimmons, Mona J. Fitzsimmons

Trevor Sorbie: The Bridal Hair Book

By Trevor Sorbie, Jacki Wadeson

Markets and Managers: New Issues in the Delivery of Welfare

By Peter Taylor-Gooby, Robyn Lawson

Markets and Managers: New Issues in the Delivery of Welfare

By Peter Taylor-Gooby, Robyn Lawson

Plunder: Private Equity's Plan to Pillage America

By Brendan Ballou

Event Policy: From Theory to Strategy

By Malcolm Foley, David McGillivray, Gayle McPherson

Special Events: Event Leadership for a New World

By Joe Jeff Goldblatt

Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way

By John Seddon

Focus on Geography: Tourism, Leisure and Recreation

By Nagle, Garrett

Public Policy in Britain

By Stephen P. Savage, etc.

Decentralisation and Civil Society in Uganda: The Quest for Good Governance

By Apolo Nsibambi

Public Sector Management In Europe

By Flynn, Strehl

Public Sector Management

By Norman Flynn

Beyond the New Public Management: Changing Ideas and Practices in Governance

By Martin Minogue, Charles Polidano, David Hulme

Financial Management In The Public Sector

By Bernard Jones

Labour Market Flexibility and Pension Reforms: Flexible Today, Secure Tomorrow?

By K. Hinrichs, M. Jessoula

Understanding Big Government: The Programme Approach

By Richard Rose

The Impact of Parties: Politics and Policies in Democratic Capitalist States

By Francis G. Castles

Professional Beauty Therapy Level 3

By Lorraine Nordmann

NVQ/SVQ Level 2 Hairdressing Candidate Handbook, 3rd edition

By Palmer, Leah, Perkins, Ms Nicci

Begin Hairdressing!

By Martin Green

Employee Relations in the Public Services: Themes and Issues

By Susan Corby, Geoff White (University of Greenwich Business School, UK)

Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service

By Janet V. Denhardt, Austin Lane Crothers

Decentralising Public Service Management

By Johnston Birchall, Keith Putman, Christopher Pollitt

Anatomy and Physiology: Therapy Basics

By Helen McGuinness

The New Civil Service

By Jon Tonge

Anatomy and Physiology for Therapists

By Jeanine Connor, Kathy Morgan, Venetia Harwood-Pearce