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Quality: Measuring and Monitoring ("Sunday Times" Business Skills S.)

By Bendell, Tony, etc., Kelly, John, Merry, Ted

Quality: Achieving Excellence ("Sunday Times" Business Skills S.)

By Wille, Edgar

Customers.Com: Create a Profitable Business Strategy for the Internet (Century business)

By Seybold, Patricia

Quality: Total Customer Service ("Sunday Times" Business Skills S.)

By Lynda King Taylor

Quality: Achieving Excellence ("Sunday Times" Business Skills S.)

By Wille, Edgar

Marketing Your Book: An Author's Guide (2nd Edition): How to Target Agents, Publishers and Readers

By Baverstock, Alison

Can I Change Your Mind?: The Craft and Art of Persuasive Writing

By Lindsay Camp

Photos That Sell: The Art of Successful Freelance Photography

By Frost, Lee

Close the Sale, Clinch the Deal: Selling the Professional Way

By Sheppard, Shaun

Purple Cow: Transform Your Business by Being Remarkable

By Godin, Seth

12-day Marketing Plan: Create a Marketing Programme That Really Works - In Less Than 2 Weeks

By Makens, James C.

Talk and Grow Rich: How to Create Wealth Without Capital (Thorson's business series)

By Holland, Ron

The Influentials

By Keller, Edward

Fundamentals of Marketing: With Study Tips for Exam Success (Business & Marketing S.)

By Leader, W.G., Kyritsis, N.

Vocational Business Set Optional Units: Market Research

By Trevitt, Roger, Lewis, Roger

An Introduction to Marketing in Business: Bk. 4

By Schaefer, A.

1000 Ways to Increase Your Sales

By Tack, Alfred

The Inner Game of Selling Yourself

By James Borg

Total Quality Marketing: What Has to Come Next in Sales, Marketing and Advertising

By John Fraser-Robinson, Pip Mosscrop

The 25 Most Common Sales Mistakes and How To Avoid Them

By Schiffman, Stephan

Win That Pitch!: How to Keep Clients and Secure New Business

By Quentin Bell

The Sales Promotion Handbook

By Brown, Chris

STRATEGIC MARKETING COMMUNICATIONS

By Smith, Paul

Understanding Brands: By 10 People Who Do

By Cowley, Don

Selling to Win

By Denny, Richard

30 Minutes to Write Sales Letters (30 Minutes Series)

By Ian Linton

MARKETING COMMUNICATIONS 2ND EDITION: An Integrated Approach

By Smith, Paul

Profitable Customers (Professional Paperbacks)

By Wilson, Charles

Everything You Need to Know About Marketing

By Patrick Forsyth

Commonsense Direct Marketing (Professional Paperbacks)

By Bird, Drayton