Call Centre Management

A Murder of Quality (Penguin Modern Classics)

By Carré, John le

Marketing

By Paul Baines

Contemporary Issues in Marketing and Consumer Behaviour

By Elizabeth Parsons, Pauline Maclaran, Parsons, Elizabeth, Maclaran, Pauline

Managing Marketing: Marketing Success Through Good Management Practice

By Palmer, Roger

The Sales Bible New Ed: The Ultimate Sales Resource

By Jeffrey Gitomer

Mastering Fashion Marketing (Palgrave Master Series)

By Jackson, Tim, Shaw, D.

Ethical Marketing and The New Consumer

By Chris Arnold

The New Rules of Retail: Competing in the World's Toughest Marketplace

By Robin Lewis, Michael Dart

Perfect Pitch: The Art of Selling Ideas and Winning New Business (Adweek Books)

By Steel, Jon

Sustainable Tourism

By Hawkins, Rebecca, Middleton, Victor T.C.

Destination Branding: Creating the unique destination proposition

By Morgan, Nigel, Pritchard, Annette, Pride, Roger

Consumption

By Robert Bocock

Marketing Communications: Integrating Offline and Online with Social Media

By PR Smith, Jonathan Taylor

Marketing: Principles and Practice

By Adcock, Dennis, Halborg, Al, Ross, Caroline

Seven Pillars of Sales Success

By Jonathan Evetts

Global Marketing Management

By Masaaki (Mike) Kotabe, Kristiaan Helsen

The New Rules of Marketing and PR: How to Use Social Media, Blogs, News Releases, Online Video, and Viral Marketing to Reach Buyers Directly

By Scott, David Meerman

Develop a Winning Marketing Plan: Match your products to your market, and make your business grow

By Stone, Phil

The Business Marketing Course: Managing in Complex Networks

By David Ford (University of Bath, UK), Lars-Erik Gadde (Chalmers University of Technology), Hakan Hakansson (University of Uppsala), Ivan Snehota (University of Lugano, Switzerland)

Marketing

By Ian Swift, Andrew Gillespie

The Challenger Sale: Taking Control of the Customer Conversation

By Matthew Dixon, Brent Adamson

Little Red Book of Selling: 12.5 Principles of Sales Greatness

By Jeffrey Gitomer

Sales Bible

By Jeffrey Gitomer

Successful Selling in a Week

By Christine Harvey

How to Write and Sell a Book Proposal

By Stella Whitelaw, Spencer Hart

CRM in Financial Services: A Practical Guide to Making Customer Relationship Marketing Work

By Merlin Stone, Bryan Foss

From Bankrupt to $900 a Day Selling Mops. Rising Entrepreneurs How to Mop Up on Cash in Any Economy!

By Vanessa Caroline Simpkins, Miranda Lightstone

International Marketing

By Pervez Ghauri, Philip Cateora

Principles and Practice of Marketing

By Jim Blythe

The Art of the Click: How to Harness the Power of Direct-Response Copywriting and Make More Sales

By Glenn Fisher