books by subject

Call Centre Management

Filter by available

Contemporary Issues in Marketing and Consumer Behaviour

By Elizabeth Parsons, Pauline Maclaran, Parsons, Elizabeth, Maclaran, Pauline

Managing Marketing: Marketing Success Through Good Management Practice

By Palmer, Roger

Marketing Plans: How to Prepare Them, How to Use Them

By McDonald, Malcolm

The Art of the Click: How to Harness the Power of Direct-Response Copywriting and Make More Sales

By Glenn Fisher

Principles and Practice of Marketing

By Jim Blythe

Do Something Different: Proven Marketing Techniques to Transform Your Business

By Jurgen Wolff

Marketing Mistakes

By Robert F. Hartley

The Handbook of Brand Management

By David John Arnold

The Challenge of Strategic Management

By David O. Faulkner, Gerry Johnson

The Tom Peters Seminar: Crazy Times Call for Crazy Organizations

By Tom Peters

Inside Her Pretty Little Head: Branding and Marketing to Women

By Jane Cunningham, Philippa Roberts

Contagious: How to Build Word of Mouth in the Digital Age

By Jonah Berger

Good Business: Your World Needs You

By Steve Hilton, Giles Gibbons

Traction: How Any Startup Can Achieve Explosive Customer Growth

By Gabriel Weinberg, Justin Mares

Direct and Database Marketing: Targeting Interaction Control and Continuity

By MCCORKELL, Graeme

Marketing Tourism Products: Concepts, Issues, Cases

By A.V. Seaton (University of Strathclyde), M.M. Bennett (University of Surrey)

The Marketing Director's Handbook: The Definitive Guide to Superior Marketing for Business and Boardroom Success: Volume 1

By Tim Arnold, Guy Tomlinson

Wally Olins on Branding

By Wally Olins

Commonsense Marketing for Non-marketers: Straightforward Techniques for Spectacular Results

By Alison Baverstock

Power Selling

By Jeffrey Weiss, Michael Friedman

Against the Third Way: An Anti-Capitalist Critique

By Alex Callinicos (University of York)

E–Mail Marketing For Dummies

By Arnold, John

The Maverick Selling Method: Simplifying the Complex Sale

By Brian Burns

Fashion Brands: Branding Style from Armani to Zara

By Mark Tungate

Fashion Marketing

By Tony Hines (Manchester Metropolitan University, UK)

Strategic Brand Management: United States Edition

By Kevin Lane Keller

It's Not About Size: Bigger Brands for Smaller Businesses

By Paul Dickinson, Sir Richard Branson

Customer is King: How to Exceed Their Expectations

By Robert Craven, Sir Richard Branson

Facets of Corporate Identity, Communication and Reputation

By Tc Melewar (Middlesex University London, UK)

Marketing Planning: Strategy, Environment and Context

By Blythe, Jim