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Call Centre Management

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Maigret and the Killer: Inspector Maigret #70

By Georges Simenon, Shaun Whiteside

White Fang (Collins Classics)

By JACK LONDON

The Mind/Body Prescription

By John E Sarno

The Seven Keys to Managing Strategic Accounts

By Sallie Sherman, Joseph Sperry, Samuel Reese

Marketing Plan: A Practitioner's Guide

By John Westwood

International Marketing

By Stanley Paliwoda, Michael Thomas

How to sell with NLP: The Powerful Way to Guarantee Your Sales Success

By Pat Hutchinson

The Big Book of Sales Games

By Peggy Carlaw, Vasudha Deming

The New Strategic Selling: The Unique Sales System Proven Successful by the World's Best Companies

By Miller Heiman

The Fun Factor: Games, Sales Contests and Activities that Make Work Fun and Get Results

By Carolyn Greenwich

The Kim Kardashian Principle

By Jeetendr Sehdev

The Marketing Edge

By Tony McBurnie, David Clutterbuck

Customer Service: How to Achieve Total Customer Satisfaction

By Malcolm Peel

The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results

By Matthew Dixon, Brent Adamson, Pat Spenner, Nick Toman

Sales Excellence Pocketbook: Sales Excellence Pocketbook

By Patrick Forsyth

The Handbook of Professional Selling and Sales Negotiation

By Simon Adams

One to One Fieldbook: A Complete Toolkit for Implementing Tool Marketing

By Don Peppers, Martha Rogers, Ph.D

Sales Letters that Sell

By Laura Brill

The Future of Competition: Co-Creating Unique Value With Customers

By C. K. Prahalad, Venkat Ramaswamy

Marketing Payback: Is Your Marketing Profitable? (Financial Times Series)

By Shaw, Prof Robert, Merrick, David

Marketing Competences and Strategic Flexibility in China

By Y. Wang, R. Li-Hua

Retail Work

By Irena Grugulis, OEdul Bozkurt

Defending Your Brand: How Smart Companies use Defensive Strategy to Deal with Competitive Attacks

By T. Calkins

Marketing

By Phillip Kotler, Linden Brown, Stewart Adam, Gary Armstrong

We First: How Brands and Consumers Use Social Media to Build a Better World

By Mainwaring, Simon

The Global Brand

By Nigel Hollis

Managing Customers as Investments: The Strategic Value of Customers in the Long Run

By Sunil Gupta, Donald Lehmann

Marketing Management and Strategy

By Doyle, MR Peter, Stern, Phil

Successful Selling in a Week

By Christine Harvey

Marketing for Dummies, 4th Edition

By Alexander Hiam (University of Massachusetts at Amherst)