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Call Centre Management

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One Night @ the Call Center

By Bhagat Chetan

Pitching Ideas: Make People Fall in Love with your Ideas

By van Geel, Jeroen

Meeting Customer Needs (CMI Open Learning Programme)

By Smith, Ian

Got Your Attention?: How to Create Intrigue and Connect with Anyone (UK PROFESSIONAL BUSINESS Management / Business)

By Sam Horn

The Secret Pilgrim: John le Carré (Penguin Modern Classics)

By Le Carré, John

Critical Dispositions: Evidence and Expertise in Education

By Dimitriadis, Greg

Successful Marketing in a week, 2nd edn (IAW)

By Davies, Barry, Eric

Successful Large Account Management: How to Hold on to Your Most Important Customers and Turn Them into Long Term Assets

By Miller Heiman

Get Clients Now!: A 28-Day Marketing Program for Professionals, Consultants, and Coaches

By Hayden, C.J.

The Saatchi & Saatchi Story: How They Built the Largest Advertising Group in the World

By Kleinman, Philip

CIM - 1 Marketing Fundamentals: Study Text

By BPP Learning Media

CIM - 2 Marketing Environment: Study Text

By BPP Learning Media

CIM Marketing Environment 2006: Paper 2: Practice and Revision Kit (CIM Marketing Environment: Practice and Revision Kit)

By BPP Professional Education

Marketing For Dummies, 5th Edition

By McMurtry, Jeanette

The Complete Idiot's Guide to Online Auctions

By Miller, Michael

Marketing Express: Marketing 04.01 (Express Exec)

By Mariotti, John L.

Marketing (First Year Study Guides)

By Anon

Value Pricing How To Price Products and Services

By Fletcher, Tony, Jones, Neil

Everything for Sale: the Virtues and Limits of Markets

By Kuttner, Robert

Brand Protection Online: A Practical Guide to Protection from Online Infringement

By Jeremy Blum

Talking to Strangers: The Adventures of a Life Insurance Salesman

By Rosengard, Peter

Official Guide to Success (Panther Bks.)

By Hopkins, Tom

Zara and her Sisters: The Story of the World’s Largest Clothing Retailer

By Badia, E.

Culting Of Brands, The

By Atkin, Douglas

The Sponsorship Handbook: Essential Tools, Tips and Techniques for Sponsors and Sponsorship Seekers

By Fenton, WILLIAM, Collett, Pippa

Brilliant Selling: What the best salespeople know, do and say

By Cassell, Jeremy, Bird, Tom

The Little Drummer Girl: Now a BBC series

By Carré, John le

How to Market Books: The Essential Guide to Maximizing Profit and Exploiting All Channels to Market

By Baverstock, Alison

The Goddess Guide

By Scanlon, Gisèle

Calm Calligraphy: Calm Your Mind with the Art of Calligraphy

By Malleus Enrico Ragni