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Marketing Management

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Scoring Points: How Tesco Continues to Win Customer Loyalty

By Terry Hunt

What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

By David Freemantle

New Techniques for Brand Management in the Healthcare Sector

By Ana Pinto Borges, Paula Rodrigues

Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success

By Leonard L. Berry

International Marketing

By Stanley Paliwoda, Michael Thomas

How to sell with NLP: The Powerful Way to Guarantee Your Sales Success

By Pat Hutchinson

Marketing Planning for the Pharmaceutical Industry

By John Lidstone, Terry Collier

Purchasing Power

By Russill

Foot on the Management Ladder

By Robert Vicar

Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money

By Jeffrey Gitomer

Blue Ocean Strategy: How To Create Uncontested Market Space And Make The Competition Irrelevant

By W. Chan Kim, Renée Mauborgne, Renee A. Mauborgne

Content - The Atomic Particle of Marketing: The Definitive Guide to Content Marketing Strategy

By Rebecca Lieb, Jaimy Szymanski

Raving Fans : A Revolutionary Approach to Customer Service

By Blanchard, Kenneth, Bowles, Sheldon

Advertising Promotion and Other Aspects of Integrated Marketing Communications

By Terence A. Shimp

Driving Brand Value: Using Integrated Marketing to Manage Profitable Stakeholder Relationships

By Tom Duncan, Sandra E. Moriarty

Market Research in Practice: An Introduction to Gaining Greater Market Insight

By Paul Hague

Marketing Communications: Offline and Online Integration, Engagement and Analytics

By Ze Zook, PR Smith

CIM Study Text: Paper 12, Diploma: Strategic Marketing Management

By The CIM

Be More Pirate: Or How to Take On the World and Win

By Sam Conniff Allende

Ethics in Marketing and Communications: Towards a Global Perspective

By M. McKinley

The Changing Nature of Doing Business in Transition Economies

By M. Marinov, S. Marinova

Retail Internationalization in China: Expansion of Foreign Retailers

By L. Qixun Siebers

International Place Branding Yearbook 2011: Managing Reputational Risk

By Frank M. Go, Robert Govers

Winning At Innovation: The A-to-F Model

By Philip Kotler, Kenneth A. Loparo

Simply Seven: Seven Ways to Create a Sustainable Internet Business

By E. Schlie, J. Rheinboldt, N. Waesche

How to Brand Nations, Cities and Destinations: A Planning Book for Place Branding

By T. Moilanen, S. Rainisto

Brand Storming: Managing Brands in the Era of Complexity

By M. Fioroni, G. Titterton

Applying Qualitative Methods to Marketing Management Research

By R. Buber, J. Gadner, L. Richards

Marketing Competences and Strategic Flexibility in China

By Y. Wang, R. Li-Hua

Managing the Transition to a Sustainable Enterprise: Lessons from Frontrunner Companies

By Rob van Tulder (Erasmus University, The Netherlands), Rob Tilburg, Mara Francken, Andrea Rosa (Rotterdam School of Management, Erasmus University