By Percy, Larry, Rossiter, John, Elliott, Richard
By Grönroos, Christian
By Pervez N. Ghauri, Philip R. Cateora
By Reich, Allen Z.
By Kasper, Hans
By Rackham, Neil
By Godin, Seth
By Hooley, Graham
By Zoltners
By Cheverton, Peter
By Kapferer, Jean-Noel
By Norgan, Susan
By Haig, Matt
By Zeithaml, Valarie, Bitner, Mary Jo
By Zeithaml, Valarie A., Bitner, Mary Jo
By Schmitt, Bernd H.
By Stone, Merlin, Woodcock, Neil, MACHTYNGER, Liz
By Southon & West
By McLoughlin, Damien, Aaker, David A.
By Gamble, Paul R, Stone, Merlin, Woodcock, Neil, Foss, Bryan
By Dibb, Sally, etc., Simkin, L.
By de Chernatony, Leslie
By Nilson, Torsten H.
By Kapferer, Jean Noel
By Sargeant, Adrian
By Sheth, Jagdish, Sisodia, Rajendra
By Bird, Drayton
By Brennan, Ross